Retail Keyholder; Store

Join to apply for the Retail Keyholder (Store 5129) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products. As a leading global retailer, we take pride in offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences by constantly pushing the boundaries of what's possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service within Game Stop’s Circle of Life buy, sell, trade, and reservation business model.

• Provide best‑in‑class guest service: greet guests, respond to questions, recommend items, and promote the trade‑in program.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships.
• Process purchases and returns accurately via the POS system.
• Answer phone calls promptly and professionally.
• Promote Game Stop’s guest benefits such as title reservations and the Pro Rewards program.
• Maintain store cleanliness and merchandising standards.
• Complete omni‑channel orders daily.
• Safeguard company assets through inventory control and loss prevention, including bank deposits.
• Conduct inventory counts, restock merchandise, and keep the selling floor organized.
• Participate in store goals, sales, profit, and shrink objectives, completing required admin duties.
• Reconciling daily business transaction totals and completing closeout paperwork.
• Check shipments for discrepancies and report them.
• Process defectives/recalls and handle stock pulls accurately.
• Inspect packaging and belongings during closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures.
• Follow all opening and closing procedures.
• Provide performance feedback to associates.

• Proof of identity and eligibility to work in the United States.
• Minimum age 18.
• High school diploma or equivalent.
• At least 1 year of retail sales, guest service, or management experience (preferred).
• Knowledge of video games (preferred).
• Ability to work independently, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Friendly and genuine assistance to every guest.
• Strong verbal and written communication.
• Ability to thrive in a fast‑paced, changing environment.
• Meet associate performance expectations (attendance, dress, grooming).
• Operate the POS computer system and complete paperwork.
• Basic math and alphabetizing skills.
• Self‑motivation and teamwork.
• Problem‑solving and judgment abilities.
• Follow written or diagram instructions.
• Deliver bank deposits safely.
• Work a flexible schedule, including nights, weekends, and some holidays (minimum 3 days per week).
• Remain effective under pressure.
• Perform physical tasks such as bending, stooping, and lifting up to 30 lbs.
• Stand and move throughout the store unassisted for up to 10 hours per day.

Job descriptions are subject to change. Game Stop provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

This position accepts applications on an ongoing basis. Candidates should click APPLY.

Pay $17.44 - $20.19