Service Advisor

Service Advisor - BMW Lincoln

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands.

With the right support from us, you’ll be able to progress as high as you can aim.

• 33 days of annual leave (including bank holidays)
• Exclusive retail discounts on new and used cars, plus servicing offers
• Company pension scheme
• Industry‑leading family‑friendly policies to help you spend more time with the people that matter
• Cycle‑to‑work scheme
• 24/7 access to healthcare professionals for dedicated support
• Paid day to volunteer in your community
• Company share purchase plan
• Referral rewards for new team members
• Training and development opportunities for everyone
• Optional life assurance cover
• Flexible working options – just ask

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer‑led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre‑appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up‑to‑date customer records within our systems for effective service management

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target‑driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

Group 1 Automotive is on an exciting growth journey. We are home to over 7,000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. We pride ourselves on our five core values that are incorporated in everything we do.