Customer Service Officer
Job in
North Kesteven, Lincolnshire, LN4 2GD, England, UK
Listed on 2026-07-23
Listing for:
Coyles
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Job Summary
We are currently recruiting Customer Service Advisors for the Out of Hours Service. The role involves acting as the first point of contact for emergency calls concerning Adult’s and Children’s Social Care.
Responsibilities- Answer and triage emergency calls from professionals such as Police and Health Services and from members of the public.
- Collect, verify and process information accurately and efficiently.
- Handle calls about District Council Services, including Council Housing Repairs, and other local services such as Libraries and Heritage enquiries.
Relevant experience in customer service or social care support is preferred. Strong communication skills, the ability to remain calm under pressure, and a commitment to confidential and accurate information handling are essential.
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