Apprentice Ict Technician

Introduction

You will support the ICT Support Technicians who manage over 1800 devices and 80 virtual servers across two campuses.

St George’s Academy is a large, successful 11-18 mixed secondary school of 2,340 students (including 334 in the sixth form) with outstanding facilities in all areas. The Academy serves Sleaford, Ruskington and the surrounding Lincolnshire villages with our main campus in Sleaford and our smaller campus in the village of Ruskington.

• Call logging
• Problem‑solving
• Installation, configuration, repair and upgrade of ICT equipment (hardware and software)
• Periodic printer maintenance
• Basic network implementation
• Setting up ICT bookings
• Auditing, updating support manuals and creating user guides
• Existing knowledge of hardware and software maintenance would be advantageous

The post holder will be trained in the provision of a high‑quality ICT technician service.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Administrative skills
• Analytical skills
• Logical thinking
• Team working
• Initiative
• Non‑judgemental attitude
• Patience
• Physical fitness

• Essential – GCSE English, 4 or above, A*‑C
• Essential – GCSE Maths, 4 or above, A*‑C

Course:
Information Communications Technician (Level
3)
Route:
Digital Apprenticeship – Level Advanced

Working Week: 37 hours per week, 52 weeks per year.
Monday to Thursday 8:00am to 4:00pm, Friday 8:00am to 3:30pm.
Expected Duration: 1 year 3 months.
Training Provider: APPRENTIFY LIMITED