IT Systems and Applications Administrator

IT Systems and Applications Administrator

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Edesia is a non‑profit social enterprise on a mission to end global malnutrition. We manufacture and distribute life‑saving, ready‑to‑use therapeutic foods—such as Plumpy’Nut and Nutributter—to treat and prevent malnutrition among children and mothers in the world’s most vulnerable and hard‑to‑reach communities. Through strong partnerships with leading humanitarian organizations, NGOs, and Ministries of Health, we ensure our products reach those who need them most—even in the most complex emergencies.

The IT Systems and Applications Administrator is responsible for the administration, optimisation, and support of the company’s IT infrastructure and enterprise applications, including virtual desktop environments, business‑critical applications, cloud services, and analytics platforms. The ideal candidate has hands‑on experience with VDI, Microsoft Intune, Power BI and a proactive approach to systems monitoring, issue resolution and continuous improvement.

• Infrastructure & Systems Management
  • Maintain, configure and monitor servers, storage, networking and VDI environments.
  • Administer Microsoft Intune for device management, compliance and endpoint security.
  • Perform patching, backups and system updates on a regular schedule.
  • Manage Active Directory, DNS, DHCP and group policies.
  • Ensure high‑availability and disaster‑recovery planning for core systems.
• Application and Data Management
  • Install, configure and support enterprise applications, including Power BI.
  • Manage access, permissions and integrations between applications.
  • Support Power BI datasets, gateways and scheduled refreshes with data teams.
  • Perform routine SQL database management and write basic queries for reporting or troubleshooting.
  • Troubleshoot application issues and coordinate with vendors or developers when needed.
• Security & Compliance
  • Enforce system and data security policies across infrastructure and applications.
  • Monitor and enforce device compliance using Intune and other tools.
  • Support audit and compliance requirements through documentation and reporting.
• Support & Collaboration
  • Provide Tier 1/2 support for infrastructure and application issues.
  • Work with cross‑functional teams to understand application requirements.
  • Document procedures, configurations and solutions for internal use.

• Bachelor’s degree in Computer Science, Information Systems or a related field, or equivalent experience.
• 3–5 years of experience in systems and application administration roles.
• Strong hands‑on experience with VDI platforms such as VMware Horizon.
• Proficiency in Microsoft Intune for device and endpoint management, and familiarity with Microsoft 365, Windows Server, Active Directory and virtualised environments.
• Practical experience with Power BI, including data refresh management, gateways and report publishing, plus basic SQL querying skills.
• Experience with cloud platforms such as Azure or AWS is preferred.
• Demonstrated strengths in troubleshooting, analytical thinking, communication and independently managing multiple priorities while meeting uptime, SLA, security and compliance requirements.

General office environment with high utilisation of office equipment, phones and computers. Occasionally works in production and warehouse areas; ability to work remotely as needed or requested.

The requirements described are representative of those that must be met to perform the essential functions of this job successfully. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions.