Support Worker: Accommodation Services

About Simon Community Scotland

Simon Community Scotland is the largest provider of homelessness services in Scotland. Our vision is for everyone to have a safe place to live, with access to the support they need. Every day we help make positive things happen for people facing extremely difficult circumstances. Everything we do is about and for people, the people we support, our staff, our partners and everyone affected by homelessness.

Our values are built into every area of activity and tell the story of how people remain at the heart of Simon Community.

Day by day, person-to-person, we tailor what we offer to what people need. We are here to provide consistent, friendly and informed support so that people can explore options and take the next step towards a positive future. We offer support across a range of service delivery points:
Street Outreach teams, Housing First initiatives, Floating Support, Information Hubs, Managed Alcohol Program (MAP), Supported Accommodations, Emergency Accommodation, Rapid Access Accommodation, and our own rented properties. These services are delivered across many local authorities within Glasgow, North Lanarkshire, Edinburgh and Perth.

We welcome people with a wide range of skills and experiences to our team. To make a difference, we need to work flexibly, with everyday leadership and a can-do approach. We want to make it right and make it happen — not only for the people we support, but also for each other.

Our #One Team ethos is core to who we are, and it means caring for and supporting each other regardless of our role, service or location. Find out more about our services here.

Our Support Services

The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma-informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing.

As a Support Worker, you will work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we support to achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.

Supported Accommodation services in North Lanarkshire operate on a 24-hour basis to ensure the safety and well-being of everyone we support. Continuous cover is provided through a rolling rota, and staff are expected to work flexibly across this rota, which includes day shifts, late shifts, waking night shifts. Two of our services are covered by nightly sleepovers. This ensures that support is always available when needed.

Staff play a key role in maintaining a safe and supportive environment, responding appropriately to incidents or emergencies, and providing reassurance and practical support at all times. This 24-hour model enables consistent, person-centred support, promotes stability within the service, and ensures that the needs of individuals are met both during the day and overnight, in line with safeguarding responsibilities and organisational policies.

The shift patterns are five days over seven, day shift 8-4, Late shift 1-9, Night shift 9pm-8am, sleepover 12pm-2pm the following day. Although you may be initially based at a service, you could be moved to another service to ensure we meet the needs of service delivery.

You will be passionate about supporting and changing expectations and experiences of people we support, many of whom have experienced significant trauma, exclusion and stigma.

As a Support Worker in homelessness services, you’ll be instrumental in empowering individuals affected by homelessness, addiction, challenging mental health and trauma. You’ll provide compassionate, person-centred support, guiding them towards securing safe and stable housing and developing tools to manage their challenges. Your role is vital in helping people access essential resources, build resilience, and ultimately live a life free from harm and abuse.

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You will work collaboratively with partner agencies in a supportive environment. The role involves providing both practical and emotional support, helping individuals to secure accommodation, access benefits, and connect with a wide range of health, wellbeing, and advocacy services.

Our team builds strong professional relationships with local authorities, support providers, and other external partners to ensure our support is coordinated and effective. You will adopt a harm reduction approach, providing advice and Naloxone trained as needed.

• Developing honest and open relationships with our community that foster trust.
• Exercise our training and…