Care Co-ordinator; Care

You do not need to have been a Care Co-ordinator before to be considered for this role.

HRM Homecare Services is actively interested in applicants who can bring relevant transferable management, supervisory or operational experience from social care, community services or other people-focused service environments. If you can lead people, organise complex activity, communicate confidently, analyse problems and take responsibility for delivering a high-quality service, we want to hear from you.

Care at home is complex, fast-moving and increasingly important. For more than 30 years, HRM Homecare Services has supported people to live independently in their own homes and communities. We are now looking for a capable and motivated Care Co-ordinator to join our South Lanarkshire team.

This is much more than a rostering or administrative role. It is a hands-on management position in which you will take day-to-day responsibility for a portfolio of care at home services, bringing together people and outcomes, care planning and review, Self-directed Support, workforce leadership, operational problem solving, quality and service development.

We are looking for someone who can think, organise, communicate and lead, while never losing sight of the person at the centre of the service.

• Develop, review and maintain high-quality, person-led care and support plans and risk assessments
• Work with individuals and families to understand what matters to them and ensure support promotes independence, self-management, choice and control
• Undertake meaningful reviews and recognise when needs, circumstances or outcomes have changed
• Understand and monitor Self-directed Support arrangements, commissioned hours and available resources
• Identify potential over-delivery, under-delivery or budget/resource variance, analyse the position and make recommendations for Line Manager and/or Operational Manager approval. The role does not carry delegated financial authority for SDS budget changes or material financial commitments
• Roster and coordinate staff effectively to promote continuity, reliability and appropriate matching of staff to individual needs
• Lead, supervise and support frontline staff, set clear expectations and address performance or practice concerns appropriately
• Respond effectively to operational problems, staff absence, changing needs and service disruption
• Communicate confidently with people receiving support, families, social workers, health professionals, commissioners and other partners
• Maintain high-quality records and support compliance with organisational, professional and regulatory standards
• Use service information and digital systems to identify issues and opportunities for improvement
• Contribute to the development and sustainability of the service through excellent delivery, responsiveness to referrals, strong professional relationships and identification of appropriate opportunities for growth
• Participate in the on-call systems in place providing emergency coverage and crisis intervention support and cover shifts if all other avenues have been exhausted

We are deliberately looking beyond job titles. Relevant experience might come from care or support services, but it could also come from another environment where you have coordinated people, managed competing demands, supervised staff, solved operational problems or delivered services to customers or communities.

What matters is whether you can demonstrate the capability to succeed in a complex, people-centred management role and the values and willingness to develop your knowledge of care at home.

• What we are looking for
• Experience of supervising, coordinating or…