Scheduling Coordinator

Job Summary

Responsible for taking new referrals, matching workers with the case and managing the ongoing client needs keeping continuity as the priority aspect of the process.

Reports to the Administrator

• High School graduate (or equivalent).
• 1 year recent experience as a scheduling coordinator in a home services agency or related field.
• Ability to multitask and a propensity for working with and helping people.
• Must have a criminal background check.

• Takes incoming referrals without delay.
• Actively works to encourage departmental growth (networking).
• Cooperates with Scheduling Manager regarding investigation of client complaints/concerns. Remains calm, non-defensive and helpful in finding appropriate resolution.
• Cooperates regarding new processes developed to improve workflow and efficiency.
• Files all incoming documents timely and efficiently keeping all HIPAA information secured.
• Prints and distributes weekly accurate schedules.
• Reports staff who service clients outside the scheduled times without notification to the office.
• Receives and follows up on faxes received from answering service each morning.
• Takes and gives report from/to On-Call each morning.
• Reports all complaints and/or problems related to off hour issues (answering service) or On-call.
• Participates in the QA Committee & orientation process as requested.
• Cooperates with Scheduling Manager regarding scheduling projects as designated by the Administrator to improve internal scheduling processes.
• Other duties as assigned.
• Opens all staff requests within 48 hours of receipt.
• Reviews staff paperwork for accuracy/completeness to ensure medical records are up to date.
• Enforces the Agency’s disciplinary process without prejudice or discrimination.
• Notifies the Agency of emergencies, sickness, and other imminent occurrences that may affect the client caseload as quickly as possible relative to the event’s occurrence.

• Is able to carry bundles upstairs weighing up to 10 pounds.
• Must be able to stoop and bend.
• Must be able to hear and effectively communicate in English.