Dual Floor Supervisor - S​/U Manager

Job Description

Oversee table games and team members to ensure safety, integrity, security and that company and regulatory policies/procedures are upheld. Supervise, coach, and support dealers. Maintain superior customer service by identifying, cultivating, and improving the established player base working towards a positive company image whenever possible.

• Stand and circulate throughout assigned area.
• Possess thorough knowledge of games assigned to supervise.
• Calculate all payoffs.
• Understand and monitor compliance with gaming regulations, company policies and procedures.
• Operate computer to access credit line, issue credit.
• Maintain positive customer relations, evaluate play, and extend complimentary services when appropriate.
• Direct and supervise dealers in assigned area.
• Evaluate designated team members’ performance on a yearly basis.
• Monitor changes of cards and dice; inspect new equipment before allowing into play.
• Resolve customer complaints or refer to Shift Manager when appropriate.

• Must be at least 21 years of age.
• Must have thorough knowledge of all games on the casino floor, gaming regulations and company policies.
• Must have excellent customer service skills.
• Must be able to stand for extended periods of time for majority of shift.
• Must be able to bend and reach across gaming table.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

• Associate

Full-time

General Business

Software Development and IT Services and IT Consulting