Director - People & Culture Operations

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Director, P&C Operations is a member of the P&C Senior Leadership Team with a critical role in combining global P&C operations and shared service delivery in line with an IRC data‑driven, employee‑centric, and business‑enabling approach. This position leads a team responsible for the lifecycle of employee processes and practices across our P&C systems, from onboarding to separation. It collaborates with P&C leaders, IT, and teams at global, regional, and country levels to ensure that the People Ops agenda across all of IRC’s global units is coordinated, cohesive, synchronized, and implemented to achieve the desired impact in shaping the IRC employee experience.

• Lead the P&C Operations unit, overseeing global processes and systems that support employees, managers, and P&C teams throughout the employee lifecycle. The unit includes HR Operations, P&C Operations Transformation & Digital Delivery, and Global Contracts, ensuring data integrity, compliance, and efficient operational delivery across all employment activities.
• Align IRC’s Strategy 100 priorities with P&C processes and systems to create a multi‑facet global workforce support strategy that enhances process efficiency, ensures data security, and positions the organization for future trends, including global HRIS implementation and long‑term solutions.
• Partner in the strategic planning, deployment, and optimization of Workday across global offices, ensuring seamless integration to support P&C operations and strategic goals.
• Accelerate the transition to a scalable P&C Shared Services model, designing and deploying a multi‑functional approach that provides operational and system support throughout the employee lifecycle, ensuring effective change management and sustained adoption at global and regional levels.
• Ensure exceptional client service and resolution of P&C inquiries and issues, implementing strategies to enhance service quality, reduce response times, and deliver a positive employee experience through efficient service and solution management.
• Lead, empower and mentor a highly diverse team of direct reports, setting clear expectations, co‑creating performance objectives, providing regular constructive feedback, and supporting their overall well‑being and professional aspirations.
• Partner with IT to ensure confidentiality, security, and compliance of sensitive workforce data, adhering to IRC system, data and security architecture and standards.
• Partner with the P&C Technology team in the identification, selection, and management of P&C technology vendors and solutions, ensuring alignment between operational processes and technology strategies to drive automation, efficiency, and scalability across global P&C systems.

• Position
  
  Reports to:
  
  Chief People & Culture Officer
• Direct Reports: approximately 17 staff on the Global P&C Operations Teams
• Position works in collaboration with: IT, Finance, Global P&C Partners, P&C Global Practices, and key external partners

• Minimum 10 years of experience in HR operations across key systems administration functions such as compensation, benefits, and payroll, combined with demonstrated expertise in business systems operations, process optimization, data management, project leadership, and strategic communication.
• At least 5 years of leadership experience managing…