Heavy Equipment Service Manager

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* Job Description:

** The
** Heavy Equipment Service Manager
** oversees the service department responsible for maintaining and repairing a diverse fleet of heavy machinery. This role combines technical expertise, leadership, and operational excellence to ensure maximum fleet uptime, safe shop operations, financial discipline, and high-quality service delivery. The manager leads a team of technicians, coordinates daily workflows, develops preventive maintenance programs, and partners with internal and external stakeholders to support operational goals.
** Key Objectives
**** Maximize Fleet Uptime
** Reduce unplanned downtime through effective preventive maintenance, accurate diagnostics, and efficient repair scheduling, ensuring equipment availability meets operational needs.
** Develop a High-Performing Service Team
** Recruit, train, and mentor technicians while fostering a safe, collaborative, and accountable work culture.
** Improve Service Department Efficiency
** Optimize work order flow, technician scheduling, parts availability, and shop processes to increase productivity and reduce delays.
** Ensure Strong EH&S Compliance
** Maintain a safe, compliant facility through adherence to OSHA and company standards, proactive training, and continuous improvement in safety practices.
** Strengthen Financial Performance
** Manage budgets, control repair costs, recover warranties, and support P&L goals through disciplined operational decision-making.
** Deliver Excellent Customer & Stakeholder Support
** Provide clear communication about repairs, timelines, and costs while ensuring issues are resolved promptly and service quality meets expectations.
** Improve Asset & Inventory Management
** Maintain accurate inventory, ensure tools and equipment are in good condition, and support planning for new purchases or upgrades.
** Core Responsibilities
***** Team Leadership & Development
**** Recruit, onboard, train, and develop service technicians to support long-term departmental capability.
* Conduct performance evaluations, set expectations, and provide coaching and mentorship.
* Manage technician schedules and workload to ensure adequate coverage and timely service completion.
* Promote a culture of accountability, safety, and continuous improvement.
*** Service Operations Management
**** Oversee daily operations including work order intake, job assignments, documentation, and workflow management.
* Monitor progress of repairs, address bottlenecks, and adjust priorities to meet operational demands.
* Coordinate parts and resource allocation to minimize downtime and ensure readiness for planned and unplanned repairs.
* Maintain high standards of service quality and operational discipline.
*** Maintenance, Diagnostics & Repair Oversight
**** Develop and refine preventive maintenance programs to support uptime goals and reduce long-term costs.
* Provide advanced technical guidance for resolving complex mechanical, hydraulic, electrical, and diagnostic issues.
* Ensure all repairs meet quality, safety, and documentation standards.
* Support field service activities, dispatch technicians, and oversee remote troubleshooting as needed.
*** Environmental Health & Safety (EH&S)
**** Enforce safe work practices, shop protocols, lockout/tagout procedures, and hazardous materials handling.
* Ensure compliance with OSHA, state/local regulations, and company EH&S standards.
* Lead safety meetings, incident investigations, corrective actions, and facility inspections.
*** Customer & Stakeholder Communication
**** Communicate repair plans, timelines, cost estimates, and recommendations clearly and professionally.
* Address concerns and resolve issues proactively to maintain high levels of stakeholder satisfaction.
* Provide equipment condition reports and insights to support operational planning.
*** Financial Oversight
**** Manage service department budgets, monitor spending, and ensure cost-effective resource utilization.
* Review repair cost drivers, warranty opportunities, and replace-versus-repair decisions.
* Track KPIs related to labor productivity, equipment uptime, service backlog, and financial performance.
*** Inventory & Asset Management
**** Maintain accurate inventory of parts, tooling, and equipment; ensure all assets are safe and in proper working order.
* Collaborate with procurement on replenishment planning and tooling upgrades.
* Research and justify new equipment acquisitions to support fleet and operational needs.
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* Experience:

*** Minimum of 7 years of experience in heavy equipment fleet maintenance required.
* Minimum of 2 years of management experience within a heavy equipment service, fleet, or maintenance environment.
* Experience with construction, industrial, or material-handling equipment a strong plus.
** Essential

Skills & Qualifications
***** Technical Competencies
**** Deep knowledge of heavy equipment systems, including mechanical, electrical, hydraulic, and powertrain diagnostics.
* Ability to interpret schematics, service manuals, and…