Supportive Case Manager

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community.

At The Just One Project, we believe that meaningful change begins with compassion, connection, and opportunity. Our team is made up of passionate individuals who are committed to making a difference while fostering a workplace built on collaboration, diversity, and work-life balance.

Everything we do is guided by our core values:
Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person we serve deserves to be treated with the same care, dignity, and respect you'd want for your own family.

We're looking for someone who doesn't just believe in these values but brings them to life through every client interaction, community partnership, and opportunity to make a difference.

As a Permanent Supportive Housing Case Manager, you'll play an important role in helping individuals and families living with HIV/AIDS find and maintain safe, stable, and affordable housing.

Because having a place to call home is about so much more than having a roof over your head.

Through our Housing Opportunities for Persons With AIDS (HOPWA) Tenant-Based Rental Assistance (TBRA) program, you'll work directly with clients to navigate housing challenges, access rental assistance, connect with healthcare and supportive services, and build a foundation for long-term stability.

This is a relationship-driven role where compassion meets problem-solving. You'll get to know your clients, understand their unique circumstances, and work alongside them to create individualized plans that support their housing, health, and personal goals.

Your days will be a combination of client meetings, housing coordination, home visits, documentation, and collaboration with landlords, healthcare providers, and community partners. Some days you'll help someone navigate a housing challenge; other days, you'll connect a client with essential healthcare or celebrate an important milestone in their journey toward independence.

We're looking for someone who is empathetic, organized, resourceful, and comfortable navigating complex situations while maintaining the confidentiality, professionalism, and accountability that this work requires.

If you're passionate about helping people overcome barriers and believe that stable housing can be the foundation for a healthier, more independent future, we'd love to meet you!

• Provide individualized case management services to clients, helping them identify barriers, set meaningful goals, and work toward long-term housing stability and self-sufficiency
• Conduct comprehensive client assessments and develop personalized service plans based on each individual's housing, health, and supportive service needs
• Administer Tenant-Based Rental Assistance (TBRA) in accordance with program guidelines and organizational policies
• Help clients navigate housing challenges and coordinate rental assistance with landlords, property managers, and service providers
• Build positive working relationships with clients, landlords, healthcare providers, and community partners to support successful housing outcomes
• Connect clients with appropriate healthcare, community resources, supportive services, and other essential assistance
• Coordinate referrals and follow up to help ensure clients receive the support they need
• Conduct required home visits and client check-ins to monitor progress, identify emerging needs, and promote continued housing stability
• Provide ongoing encouragement and practical support as clients work toward greater independence and self-sufficiency
• Help clients navigate concerns or challenges that may threaten their housing stability
• Use trauma-informed, culturally responsive, and nonjudgmental approaches when supporting clients through difficult situations
• Recognize crisis situations and respond appropriately using stabilization, safety planning, and available community resources
• Maintain accurate, thorough, and confidential client records in required program systems
• Document case management services, client interactions, housing assistance, and program activities according to established guidelines
• Complete required reports, forms, and program documentation accurately and within established deadlines
• Collaborate with supervisors, internal teams, and external service providers to address complex client needs and identify creative…