ServiceNow Developer; Applications Analyst II

Job Description

We are seeking a skilled Service Now Developer to join our team as an Applications Analyst II. The ideal candidate will possess a solid background in application development and administration, with a focus on Service Now solutions, to enhance system functionality and user experience. This role requires experience in various technologies and methodologies, including CI/CD and solution design, to optimize IT service management processes and ensure seamless integration with existing systems.

We are seeking a skilled Service Now Developer to join our team as an Applications Analyst II. The ideal candidate will possess a solid background in application development and administration, with a focus on Service Now solutions, to enhance system functionality and user experience. This role requires experience in various technologies and methodologies, including CI/CD and solution design, to optimize IT service management processes and ensure seamless integration with existing systems.

• Participate in the design, development, and implementation of applications and modules, with an emphasis on Service Now solutions (including App Engine scoped applications and Portal development), to meet business requirements.
• Collaborate with cross-functional teams to gather, analyze, and translate user requirements into detailed technical specifications and functional software designs.
• Utilize front-end development skills (JavaScript, HTML, CSS, script fields, Visual Studio Code) to enhance user interfaces and experiences within various platforms, particularly Service Now.
• Implement and maintain system integrations using SOAP and REST APIs to ensure efficient data flow between third-party applications and core systems.
• Participate in the solution design process, contributing to scalable, efficient, and secure application systems.
• Support the implementation and adoption of CI/CD practices and tools to streamline deployment processes, improve software quality, and ensure continuous integration.
• Conduct testing of applications to validate functionality, performance, and security, identifying and resolving discrepancies.
• Provide ongoing support, maintenance, and troubleshooting for existing applications, including the Service Now platform and its associated systems.
• Assist in preparing time and cost estimates, and help develop schedules for software development, maintenance, and modification tasks.
• Review and analyze software and test results to ensure modifications meet specifications and user requirements.
• Develop and maintain software operating documentation and user instructions.
• Stay updated on industry trends, emerging technologies, and best practices in application development, with a focus on Service Now.

Due to the nature of our work, US Citizenship is required for all positions.

• Bachelor’s degree in a computer related field or equivalent training and experience with at least 2 years of relevant experience.
• Two or more years of proven experience in Service Now development, including App Engine (scoped applications), Portal development, and system integration with Service Now.
• Two or more years of experience developing process improvements within complex application environments.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with REST/SOAP web services and integration patterns.
• Solid understanding of Service Now architecture, including Business Rules, Client Scripts, UI Policies, Flow Designer, and other core components.
• Familiarity with CI/CD processes and tools for continuous integration.
• Demonstrated analytical, problem-solving, and technical troubleshooting skills.
• Proficient skillset in SQL Server and Oracle relational…