Case Manager; Service Coordinator

Case Manager (Service Coordinator)

Service Coordination Inc® (SCI) is seeking dedicated Service Coordinators who are passionate about serving and empowering individuals in the community. The role involves comprehensive case management, person‑centered planning, and coordination of services for clients with intellectual or developmental disabilities.

Provider of case management services to individuals who have an intellectual disability and/or developmental disability. Primary responsibilities include establishing positive relationships, developing and monitoring annual Person‑Centered Plans (PCPs), ensuring state‑mandated requirements are met, and advocating for client services.

• Advocate on behalf of individuals, provide resource information, and educate them for self‑determination.
• Conduct comprehensive assessments (CA) and complete Person‑Centered Plans (PCPs).
• Coordinate and facilitate services, including referrals to DDA and other agencies.
• Meet with individuals, families, and support staff to gather information and document eligibility.
• Prepare and submit necessary paperwork, waivers, and recertification forms (e.g., RECON, AIR).
• Travel to client locations, support staff, and community resources as needed.
• Maintain confidentiality, HIPAA compliance, and accurate documentation.
• Engage in ongoing professional development and participate in leadership meetings.

• Collaboration and partnership building.
• Effective communication across diverse audiences.
• Customer focus and relationship building.
• Interpersonal savvy with diverse populations.
• Trust building and integrity.
• Tech savvy and adaptability to digital tools.
• Accountability and commitment to goals.
• Respect for diversity and inclusion.
• Resourcefulness and efficient deployment of resources.
• Situational adaptability and problem solving.
• Strategic planning aligned with organizational goals.

• Bachelor's degree in a human services field from an accredited program.
• Or, a bachelor’s degree in a non‑human services field, and at least two years of experience in a human services setting.

Experience working with individuals who have developmental disabilities.

Office‑based position, more than 95% stationary; ability to operate a computer, keyboard, mouse, and other office equipment; occasional lifting of items weighing 10–25 pounds; regular interaction with others; ability to drive a motor vehicle.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Competitive base salary: $64,395–$79,861, based on education, experience, and certifications.
• Travel reimbursement and quarterly bonus potential.
• Extensive benefits: tuition reimbursement, student loan repayment, medical, dental, vision, disability, life insurance, 403(b) match up to 5% of salary.
• Generous paid leave, sick leave accrual, and holiday pay.
• Paid training and company‑provided laptop and cell phone.
• Supportive leadership and open communication through monthly town halls and annual reviews.

SCI is an equal opportunity employer committed to full inclusion of all qualified individuals. We consider applications without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. SCI also provides reasonable accommodations during the application and interview process. Contact Kathryn Eckert (Use the "Apply for this Job" box below). or 410‑218‑5581 for accommodations.

SCI does not sponsor immigration visas for this role. All positions require completion of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment.

Apply via the company website. Positions are full‑time and based in the Baltimore, MD and Washington, DC areas. The seniority level is entry level.