Director Program & Change Management

Position Summary

The Director Program & Change Management is responsible for leading enterprise-wide programs and driving organizational change initiatives that support Green State’s strategic goals. This role oversees program governance, change management strategies, and adoption plans, while ensuring alignment across business units and stakeholders. The Director provides leadership to the project and change management team, oversees complex program portfolios, and drives collaboration across cross functional teams to achieve successful outcomes.

Strong communication, strategic thinking, and adaptability are essential to navigate dynamic environments and deliver sustainable organizational change.

At Green State,our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Salary range for this position is $ - $ with a progressive benefit package.

• Adheres to the Credit Union's core values and Service Standards in conducting Green State's mission and vision.
• Demates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Lead and mentor employees within program and project management team.
• Develop and execute strategies to deliver enterprise-wide programs and organizational change initiatives that align with Green State’s strategic objectives.
• Oversee program governance and standards, ensuring consistent application of tools, processes, and change management frameworks across all initiatives.
• Monitor program performance and risks, tracking milestones, interdependencies, and outcomes to drive timely adjustments and successful delivery.
• Evaluate program and change effectiveness, conducting post-implementation reviews, measuring benefits realization, and recommending enhancements for continuous improvement.
• Lead change management efforts by creating strategies that foster adoption, minimize resistance, and maximize business value and ROI.
• Collaborate with senior leaders and stakeholders to align priorities, secure sponsorship, and ensure readiness for new processes and ways of working.
• Manage program communications, providing clear, timely updates to stakeholders and promoting understanding of program benefits and impacts.
• Partner across business units and functions—including IT, Operations, Organizational Effectiveness, HR, Finance, and Compliance—to ensure seamless execution and alignment.
• Foster a culture of accountability, collaboration and service excellence, ensuring programs and change initiatives deliver measurable outcomes and support organizational transformation.

• Bachelor’s degree.
• Minimum of ten years of progressive experience in program and project management, including leadership roles overseeing complex, enterprise-wide initiatives.
• Demonstrated success in developing and executing strategic programs, managing change initiatives, and leading cross-functional teams.

• Proven ability to develop and implement governance frameworks, policies, and standards for program and change management.
• Ability to lead strategic initiatives that drive organizational transformation and deliver measurable business outcomes.
• Demonstrated success in influencing senior leadership and driving strategic alignment across multiple business units.
• Strong analytical and decision-making skills focused on program performance, resource optimization, and risk mitigation.
• Strong financial acumen with experience managing program budgets and resource…