Operational Support Specialist

Overview

Operational Support Specialist position at Safe Foods, a Division of Fortrex. Direct message the job poster from Safe Foods.

Work schedule:

Monday-Friday; could vary. Amount of travel required:
None. Positions supervised:
None.

Bring your organizational expertise and leadership support skills to a fast-paced, collaborative environment. Apply now to become our next Operational Support Specialist and play a pivotal role in driving efficiency, enhancing communication, and contributing to our ongoing operational success.

• Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
• Over 10,000 dedicated team members across North America.
• Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
• Over 50+ years of experience in creating long-lasting partnerships.

We protect the food supply by eliminating risks so families everywhere can eat without fear.

• Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers.
• Deliver On Our Promises: We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business.
• Win as a Team: We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together.
• Advance a Safer Future: We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all.

In this role, the Operational Support Specialist will provide comprehensive operational and sales support, helping to streamline processes, maintain accurate data, and ensure effective coordination across teams.

Key responsibilities include:

• Support day-to-day operations by maintaining workflows, checklists, and process documentation.
• Provide direct support to the sales team by scheduling customer meetings, demonstrations, and follow-ups.
• Prepare, review, and manage commercial documents such as proposals, contracts, and presentations.
• Track and monitor key sales and operational metrics, provide updates, and ensure timely follow-up on action items.
• Organize and manage business data, including customer, competitor, and market information, to support decision-making.
• Assist in the rollout, training, and adoption of new systems, tools, and workflows across sales and operations.
• Coordinate internal meetings, training sessions, and customer-facing activities to ensure smooth execution.
• Partner with cross-functional teams to identify process bottlenecks, recommend improvements, and enhance efficiency.
• Contribute to employee engagement and customer appreciation initiatives in collaboration with leadership.
• Perform other duties as assigned, always with a focus on supporting sales success and operational excellence.

• Must be 18 years of age or older.
• High School Diploma or General Education Degree (“GED”).
• 5+ years of administrative or operations support experience.
• Proficient in Microsoft Office Suite, CRM systems (Salesforce preferred), and ERP platforms (D365 experience a plus).
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong attention to detail and accuracy.
• Perform with level of professionalism, discretion, and confidentiality.

• Experience coordinating corporate events and customer visits.
• Familiarity with contract administration and approval workflows.
• Experience supporting cross-functional teams in sales, operations, or customer service.

This position is primarily an office environment.

Physical requirements:

Constant (≥66% of time) use of hands/fingers; lift/carry up to 10 lbs and push/pull up to 12 lbs. Occasionally (up to 33% of time) climb stairs, stand, walk, sit, reach, squat/kneel, bend; lift/carry 11-50 lbs and push/pull 13-40 lbs. Other activities may…