Customer Support Advisor

With 100 years of success, Nixon Power Services is the world’s largest distributor of Rehlko Power generators (formerly Kohler Power). We operate in an environment where flexibility and a willingness to take on new responsibilities keeps things interesting. We value team members who are passionate, down to earth and have a “can do” attitude, and enjoy providing premium services to customers.

We’re looking for a proactive and energetic individual to join our team as a Customer Support Advisor
. In this position, you’ll handle lead reviews, generate quotes, monitor approvals and purchase order receipts, initiate service calls, coordinate with both internal and external stakeholders, and engage with customers.

• Research parts and collaborate with Technicians to address all parts research needs.
• Prepare quotes by identifying, validating, and pricing needed parts by collaborating with Kohler and any external vendors, as needed, and promptly respond to customer inquiries to provide quotes within expected timelines.
• Partner with Technicians and Service Leaders, as needed, to ensure accuracy of quotes from lead creation through final repair of the generator(s).
• Review and follow up daily on quoted work and track sales progress through the assigned system.
• Respond promptly to all customer calls and emails regarding requests for additional work.
• If there’s an emergency or unit down situation, collaborate with all stakeholders (internal and external with the client) to ensure the customer’s needs are met.
• Communicate with customers, as needed, from opportunity receipt to Technician scheduling.
• Assist Service Coordinators in communicating expectations, planning, and aligning quoted work appropriately.
• Identify and qualify quotes that may require additional incentive or value add.
• All other duties as assigned.

• Minimum 2-4 years of experience in customer‑facing positions.
• Proficient in Microsoft Office Suite.
• Strong communication skills, both written and verbal.
• Exceptional customer service skills.
• Strong organizational skills.
• Ability to multi‑task, prioritize, and manage time effectively with strong attention to detail.

• Competitive compensation package
• Full benefits:
  Medical, Vision, Dental, and more!
• Paid Time Off
• 401(k) matching
• Opportunity to work with an industry‑leading organization
• Team‑oriented culture

Entry level

Full‑time

Other

Machinery Manufacturing