Computer Specialist

Under general supervision, is responsible for supporting city computers and end users as it relates to desktop hardware, software (including but not limited to current Microsoft Windows OS and Office products) and peripherals; performs maintenance; installs, configures, deploys, monitors, supports, and maintains desktop hardware, software, and related devices; responsible for problem-solving, analyzing requirements, upgrading and/or installing hardware and software solutions as deemed necessary;

recommending standard computer equipment to management as deemed necessary; works with end users, vendors, and fellow team members; and performs related duties as assigned.

The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position.

Receives, responds, and logs all incoming support requests (incoming calls, messages, email, text or any other communication method of issues) into work order system to assure standards of operation and documentation are completed; coordinates with senior technical specialists to schedule work orders as directed.

Assists in providing technical assistance end user support for incoming requests received through the IT Desktop (troubleshoots, analyzes, identifies corrective actions, testing to assure validity and proper working order) under guidance of senior technical specialists; provides assistance in relocation or move requests as approved by management; provides assistance on hardware, software, equipment (installations, configurations, testing, maintenance, upgrades, and related components or peripherals);

provides assistance on basic communications as it relates to initial network connections; assists with support for audio-visual, conferencing systems and other various peripherals as directed; communicates to end users and informs of incident progress and/or any impending changes.

Assists senior positions with maintenance of inventory of desktop computer hardware and software; upon receipt of new equipment creates and documents inventory records, tags items with , and records in work order inventory system at the direction of senior position, prior to deployment; maintains excess inventory of desktop hardware supplies needed for replacements to assure user desktops remain operational; assists senior position in auction inventory provisioning, placing items in excess or in auction status;

collaborates with senior position for guidance to ensure efficient operation of desktop computing environment; develops and maintains documentation logs, including all up-to-date information pertaining to end users, specific sites, prior steps on troubleshooting problems, including time on resolutions.

Upgrades outdated hardware, software as directed by senior position; performs procedures required for efficient system operations of desktop computer equipment; participates in installation of end user assigned network enterprise access software as directed by senior position; acts as first-tier support, providing information to senior position so as to communicate to administrators (System/Network) on unresolved issues, updating work orders with details on tasks prior to escalating to senior technician and/or second-tier support;

logs calls, evaluates, re-directs or delivers to next level of support.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree from an accredited college or university in Computer Science, Information Technology, or a related field AND two years related experience; OR four years directly related experience.

A minimum of CompTIA A+ or any other related technology certification is preferred. If no certification available, the technician will be expected to complete a minimum of a CompTIA A+.

A Class D driver's license and good driving record are required and must be maintained throughout employment.

The complexity, guidelines, supervisory controls, and supervision responsibilities described below are representative of this position.

The supervisor sets the overall objectives…