Salesforce Project Analyst

About Us At Onterris, we build careers grounded in purpose, responsibility and real-world impact. “For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact. Together, we will advance our way of life and protect the integrity of our environment every step of the way.

The Salesforce Project Analyst will be responsible for user support and administration within our Salesforce instance and supporting systems. Onboarding/offboarding, ticket-based request support, report generation, user training, and data integrity are all primary areas of focus. This also includes front line support for Onterris employees using Salesforce, which involves responding to troubleshooting requests and questions within our ticket system. You’ll need at least 2 years of experience in supporting a CRM system, and welcome the opportunity to make an impact from day one.

The compensation range for this role is $75,000 - $85,000 USD commensurate with experience, skills, and geographic location

• Providing in-person and/or remote support to end users for Salesforce and related systems.
• Assisting with onboarding / offboarding tasks in relation to day-to-day operations, as well as during new company acquisitions.
• Performing system administration, including maintaining and updating back-end configurations and Flow automation.
• Preparing and uploading CSV files for data imports when requested by users or during new company acquisitions.
• Coordinating with developers to communicate and roll-out system updates.
• Providing and assisting with Salesforce training remotely.
• Creating and updating recorded and written training materials for company’s internal knowledge database.
• Participating in system upgrades, integration and/or testing of new functionality as requested.
• Performing diagnosis and troubleshooting support for Salesforce users company wide through the help desk ticketing system.
• Exercising safe work practices by following all company safety rules and OSHA regulations, including attendance at all required safety training programs.
• Participating in company’s continuous improvement programs and provide support to team efforts.
• Keeping up-to-date and current on industry trends by completing formal training, reviewing professional publications, and attending professional workshops.
• Performing other duties as assigned.

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

• Associates Degree or higher from an accredited university
• Salesforce Platform Administrator I certification
• 2-5 years of experience with Salesforce or other CRM systems
• Demonstrated ability to work remotely and with limited required supervision
• Ability to work as part of the team and independently
• Ability to learn and teach various software to other users
• Proficient with Microsoft Office software and/or PC programs
• Demonstrated customer service experience
• Ability to meet deadlines, multitask, and prioritize as necessary
• Ability to interface with cross-functional teams and all levels of personnel/management
• Strong problem solving and analytical skills
• Solid organization and time management skills
• Effective verbal and written…