Service Engagement Specialist

The Seasonal Service Engagement Specialist at Boot Barn ensures store safety and security for an assigned location while creating an exceptional shopping experience and reducing store shrinkage and theft‑related incidents.

• Maintain a visible presence in the store while professionally greeting and engaging customers.
• Identify indicators of internal and external theft and work with the Regional Loss Prevention Manager and store leaders to quickly respond to and resolve incidents.
• Accurately complete incident reports and maintain apprehension and investigation records according to Boot Barn's standards.
• Collaborate with law enforcement agencies to report or investigate crimes.
• Communicate theft trends to nearby stores and districts to prevent further loss.
• Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, teammates, corporate partners and vendors. Remain calm during high‑stress incidents.
• Demonstrate high level of quality work, attendance, and appearance.
• Adhere to all local, federal, and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Maintain strict confidentiality.

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industry: Retail