Quality Assurance Engineer

First Orion is seeking a Quality Assurance Engineer to help ensure the quality, reliability, and customer experience of our customer-facing portal applications. This hands-on role primarily supports portal capabilities while contributing to shared quality and regression coverage and backup for the API contract-testing engine.

The QA Engineer works as an embedded member of the Branded Calling solutions delivery team, partnering with Product and Engineering throughout the software development lifecycle to evaluate requirements, define comprehensive test scenarios, identify quality risks, execute functional and exploratory testing, and develop and maintain automated tests. The role also partners with the QA Automation Engineer to expand reusable automation, improve regression coverage, and support reliable automated test execution.

What you’ll be doing :

Quality & Test Strategy Develop a strong understanding of customer journeys, integrations, configurations, roles and permissions, business rules, and system dependencies.

Participate in backlog refinement, feature planning, requirements reviews, and technical discussions.

Identify gaps, edge cases, dependencies, data needs, permission considerations, and quality risks before development is complete.

Translate requirements and acceptance criteria into comprehensive test scenarios covering positive, negative, boundary, role-based, configuration, and integration scenarios.

Assess changes for potential impact across portal applications, shared services, APIs, workflows, and customer experience.

Functional & Exploratory Testing Test new features, enhancements, configuration changes, integrations, and defect fixes across UI, API, backend, and data layers.

Perform functional, integration, regression, exploratory, negative, permission, configuration, and risk-based testing.

Use API clients, application logs, browser tools, SQL queries, and other evidence to validate results and troubleshoot failures.

Validate accessibility, cross-browser behavior, responsive layouts, defects, and fixes.

Conduct targeted regression testing based on the functional and technical impact of changes.

Test Automation Develop, maintain, execute, and troubleshoot automated tests using Playwright with Type Script and our Java/Gradle API contract-testing framework.

Build automated coverage for acceptance criteria, business rules, customer journeys, and regression scenarios as part of feature delivery.

Review automated results and distinguish application defects from environment, configuration, data, and automation issues.

Partner with the QA Automation Engineer on reusable components, test data, CI/CD execution, reporting, and flaky-test reduction.

Participate in peer reviews and help maintain reliable, maintainable test code.

AI-Assisted Quality Engineering Use AI coding agents, including Kiro, to support work within the test codebases.

Maintain appropriate instructions, skills, and guardrails for AI-assisted development.

Validate AI-generated output against requirements and observed system behavior.

Defect, Release & Quality Leadership Document defects with clear reproduction steps, evidence, and expected versus actual behavior.

Partner with engineers to troubleshoot and resolve complex failures.

Communicate testing status, known defects, coverage gaps, and release risks to Product, Engineering, and business stakeholders.

Maintain test data, ticket-to-test traceability, and known issues through resolution.

Mentor QA team members, share knowledge, and contribute to testing standards and continuous improvement.

Independently manage priorities, blockers, risks, and commitments.

What you’ll need:

Professional software QA or quality engineering experience supporting web applications, services, or…