Investor​/Employer Relations Representative

Job Details:

Job Location:

Sterling Urgent Care North Logan - North Logan, UT 84321, POSITION SUMMARY

Sterling Medical is seeking a highly professional, personable, and organized Investor and Employer Relations Representative to serve as a primary relationship contact between Sterling Medical and our investors, employer membership clients, prospective clients, and community partners.

This position is much more than traditional customer service. The representative will regularly visit investors and employer groups, listen to their concerns and requests, identify opportunities to improve their experience with Sterling, and make sure important information gets back to the appropriate members of Sterling administration.

The person in this position must be comfortable walking into an employer office, talking with executives, meeting with employees, participating in company events, assisting the sales team, and representing Sterling professionally in the community.

Every meaningful interaction, visit, concern, request, commitment, and follow up must be accurately documented in Hub Spot.

• Establish and maintain professional relationships with Sterling Medical investors.
• Conduct regular in person visits with investors.
• Ask investors about concerns, questions, recommendations, and their overall experience with Sterling.
• Identify issues that may require attention from administration or executive leadership.
• Communicate appropriate company updates and information approved by administration.
• Maintain confidentiality regarding company, investor, financial, personnel, and strategic information.
• Document every investor visit and significant interaction in Hub Spot.
• Follow up on open questions and make sure investors receive appropriate responses.

• Regularly visit companies participating in Sterling employer membership program.
• Develop relationships with company owners, executives, HR representatives, benefits administrators, managers, and other key contacts.
• Gather feedback regarding employee utilization, service concerns, membership questions, and opportunities for improvement.
• Identify employers that may benefit from additional Sterling services.
• Help employers understand how to effectively communicate and promote Sterling benefits to their employees.
• Assist with employee questions and direct unresolved issues to the appropriate Sterling department.
• Watch for early signs of employer dissatisfaction or potential cancellation and immediately communicate concerns to administration.
• Maintain regular contact with employer groups rather than waiting for a problem to occur.

For newly enrolled employer groups, the representative will help coordinate and execute a professional membership launch.

Responsibilities may include the following.

• Coordinating roll out meetings with employer leadership and HR.
• Attending employee benefit meetings.
• Explaining Sterling membership benefits and services.
• Helping employees understand how and when to use Sterling.
• Assisting with enrollment questions.
• Distributing membership information and educational materials.
• Coordinating with Sterling clinics and administration before the launch.
• Following up with the employer after implementation.
• Identifying problems during the first several weeks of membership and helping resolve them quickly.

The goal is simple. Every new employer should feel that Sterling is actively involved in making their membership successful.

• Attend employer health fairs, benefit fairs, open enrollment events, employee meetings, and other company events.
• Represent Sterling Medical professionally at community and business events.
• Assist with presentations, educational materials, promotional activities, and employee engagement.
• Develop relationships with community and business leaders.
• Help identify potential employer prospects and partnership opportunities.

• Participate in employer sales calls and meetings when requested.
• Assist the sales team with presentations and demonstrations.
• Provide practical feedback from existing employer clients to improve the sales process.
• Help prospective employers understand what implementation and ongoing support will look like after becoming a Sterling client.
• Assist with follow up after sales meetings.
• Support the transition from prospect to signed employer to membership roll out to ongoing relationship management.

Hub Spot will be the…