Guest Services Representative - Porsche

** Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
**** The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
** Porsche North Miami is looking for a
** Guest Services Representative
** to join their team and the Holman family. This role is essential in delivering exceptional customer service while providing administrative support across various departments.  This is a full-time position. We are seeking candidates who are available seven days a week, including evenings. A consistent 40‐hour schedule will be created, and if weekend coverage is required, the team member will receive a scheduled day off during the week.

** What will you do?
*** Serve as the first point of contact for visiting customers, employees, and vendors.
* Answer incoming calls promptly, screen them, and forward as appropriate using professional telephone etiquette.
* Greet clients and visitors, ensuring proper check-in procedures are followed.
* Deliver exceptional customer service by embodying Holman’s mission and values.
* Direct customers to the appropriate department: sales, service, or parts.
* Engage with customers to understand their automotive needs and provide basic information for general inquiries.
* Assist in planning meetings and booking rooms.
* Handle administrative tasks such as processing invoices, purchase orders, and mail.
* Support departmental projects and perform general clerical duties without disrupting call flow.
* Ensure compliance with data protection policies.
* Perform other duties and special projects as assigned.  
** What are we looking for?
*** Minimum 1 year of relevant experience in customer service, front desk, or administrative roles.
* Strong communication skills and a professional appearance.
* Friendly and engaging demeanor.
* Ability to listen carefully and retain information accurately.
* Excellent interpersonal skills, both in person and on the phone.
* Team-oriented, flexible, and able to multitask effectively.
* Strong organizational skills and attention to detail.  #LI-JV1  
** At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
**** At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
*** Health Insurance
* Vision Insurance
*…