Bilingual Analyst, Case Management - Field - reside

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues—caring for people where, when and how they choose in a way that is uniquely more connected, more convenient, and more compassionate.

And we do it all with heart, each and every day.

We have an opening for a Bilingual Analyst, Case Management position with Aetna’s Long‑Term Services and Supports (LTSS) team. This is a field‑based role based out of North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler, FL, requiring 50‑75% travel to meet with members face to face.

Schedule:

Monday‑Friday, 8:00 am‑5:00 pm, standard business hours.

Case Management Coordinator is responsible for telephonically and/or face‑to‑face assessing, planning, implementing, and coordinating all case management activities with members to evaluate their medical needs and facilitate overall wellness. The coordinator will manage a caseload that includes supportive and medically complex members, develop proactive action plans to address presented issues, and enhance short and long‑term outcomes. Duties include determining appropriate services and supports, such as prior authorizations, coordination with PCPs and skilled providers, condition management, medication review, and community resources.

• Bi‑lingual in English and Spanish.
• 1+ year of experience in behavioral health or a long‑term care setting.
• Must reside in North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler, FL.
• Reliable transportation and willingness to travel up to 50‑75% of the time; mileage reimbursed per company policy.

• Ability to multitask, prioritize, and adapt to a fast‑paced environment.
• Effective written and verbal communication skills.
• Managed care experience.
• Computer proficiency in Microsoft Word, Excel, and Outlook; case management and discharge planning experience.

• Bachelor’s degree required, preferably in Social Work or related field.
• Master’s degree preferred.

Anticipated Weekly

Hours:

40

Time Type:
Full time

Typical base hourly rate or annual salary: $21.10 – $36.78. Eligible for CVS Health bonus, commission, or short‑term incentive programs.

We take pride in our comprehensive and competitive mix of pay and benefits—including affordable medical plan options, a 401(k) plan with company matching, an employee stock purchase plan, no‑cost wellness programs, paid time off, flexible schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on 11/17/2025.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.