Dispatcher, Customer Service​/HelpDesk

Benefits:

Company Provided Uniforms

Commission Opportunities

401(k) matching

Company parties

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

We are looking for a dependable and detail-oriented professional with excellent communication skills. In this role, you will serve as the first point of contact for J & J Air's HVAC clients—handling incoming calls, entering appointment requests into a computer-based scheduling system, and coordinating with our HVAC service and sales teams to ensure timely and efficient response. The ideal candidate will be comfortable using scheduling and dispatch software, and have strong organizational skills to manage priorities while maintaining clear and professional communication with both clients and team members.

Coordinate and schedule appointments efficiently via phone calls, emails and chat messages

Monitor dispatch schedule for booking conflicts and make needed changes

Respond to phone, email and chat messages promptly

Maintain accurate records, such as client survey phone calls and follow-up reports

Provide exceptional customer service to clients and staff

Utilize dispatch software to dispatch, track and manage schedules

Collaborate with team members to improve operational efficiency

Previous experience in dispatching, HVAC preferred

Strong communication and interpersonal skills

Ability to work in a fast-paced environment

Data entry experience

Proficient in using dispatch software and Microsoft Office Suite

Detail-oriented with strong organizational skills

Knowledge of the Grand Strand area for planning dispatch routes