Box Office Supervisor- HOB Myrtle

Box Office Supervisor

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

The Box Office Supervisor manages daily and nightly box office operations, oversees financial procedures, maintains inventory, and ensures high-quality customer service across all guest interactions.

• Organize and manage daily & nightly box office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
• Assist and support box office staff in any of their job functions, as needed
• Ensure positive and creative team environment within the department
• Facilitate open communication with the Box Office Manager, staff and all other venue departments
• Exhibit proper inter‑departmental communications and organization
• Ensure complete and satisfactory ongoing staff training
• Assist in ensuring appropriate staffing levels
• Help set staff development and performance goals & monitor progress
• Recruit, hire and discipline staff following all Clubs & Theaters guidelines
• Promote and provide superior customer service in all guest interactions
• Participate in all on‑site venue meetings as needed

• Ensure that venue staff follows Clubs & Theaters cash handling policies & procedures
• Balance and reconcile all seller cash drawers
• Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office sales
• Responsible for pricing initiatives such as:
  Progressive, Platinum, Dynamic, Flex Pricing and Value Channels & Special Ticket Offers when applicable
• Complete and distribute accurate daily ticket counts for agents and artists

• Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Monitor and maintain functionality of all ticketing computers, software and hardware
• Serve as secondary representative in all venue interactions with Ticketmaster
• Ensure an accurate and timely flow of event and general venue information both intra‑departmentally and to the general public
• Modify, maintain and update all customer database files
• Develop and maintain call center phone system, and keep current all phone menus and calendars of events
• Interact with artist, record label, management and band tour accountant; provide reports as necessary
• Work with Premium Seat Sales/VIP team on Upsells, inventory management and related tasks
• Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs
• Provide 3rd Party venue coverage off‑site for night‑of‑show management, staffing and equipment needs
• Ensure that venue is compliant with ADA ticket laws

• Experience in Box Office / Ticketing Management
• Flexible Schedule (days/nights, weekends, and holidays)
• Experience in Cash Handling
• Leadership, Management and Customer Service skills
• Tolerance of all cultures, music and art forms
• Ticketmaster Experience

• Experience in a live environment operation
• Experience handling counterfeit cash
• Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
• Experience in Prioritizing, Time Management & Multitasking
• Experience in open communication & email etiquette

• Working environment is fast‑paced and often loud and stressful

• Health:
  Medical, Dental and Vision benefits for you and your family, including FSA and HSA
• Youself:
  Paid time off policy including holidays, sick time and day off for your birthday; free concert tickets
• Wealth: 401(k) program…