Patient Services Rep​/Phlebotomist; MAKO

Patient Service Representative

North Myrtle Beach, SC | $15.00–$18.00 / week

• Collect specimens according to established procedures; e.g., drug screens, blood samples, processing pathology and cytology samples.
• Research test/client information and confirm all written and electronic orders using lab technology systems or service directories.
• Accurately complete data entry for patient registration and test orders from requisitions.
• Enter billing information and collect payments, safeguarding assets and credit card data.
• Process specimens: label, centrifuge, split, freeze as required by test order.
• Work iLabs for assigned accounts daily to ensure accurate data for billing.
• Provide CIR and PPE resolution reporting to Director on schedule.
• Perform department clerical duties: data entry, inventory, supplies, phone calls as needed.
• Read, understand, and enforce departmental policies, protocols and procedures (Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); ensure staff followed instructions.
• Verify patient demographic info/initials and obtain patient signature after venipuncture to confirm correct labeling.
• Assist with monthly statistics and data submission.
• Maintain phlebotomy logs (maintenance, temperature) in a timely manner per required frequency.
• Complete training courses and stay current on phlebotomy techniques.
• Travel to Territory Manager meetings if held off‑site or outside normal shift.
• Participate in special projects and teams.
• Stay up‑to‑date on company communications.

• Provide error‑free work in fast‑paced environment.
• Work independently with minimal supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs (weekends, holidays, on‑call, overtime).
• Committed to all MAKO policies and procedures including dress code, health & safety, and MAKO Everyday Excellence Guiding Principles.
• Reliable transportation, valid driver license, and clean driving record, if applicable.
• Superior customer focus; open and transparent communication with peers, supervisors, and patients; embrace change throughout MAKO; knowledge of business.

• Lift light to moderately heavy objects (1–15 lbs frequently; 16–25 lbs occasionally; 26–40 lbs seldom; >41 lbs requires assistance).
• Sit or stand for long periods; requires eye and hand coordination.
• Perform repetitive tasks with dominant hand frequently throughout the day.
• Position requires travel.
• Extensive use of phone and PC.
• Fine dexterity and steadiness of hands.
• Bending/kneeling, pushing/pulling, reaching/twisting.

• High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred.
• Phlebotomy certification preferred; required in California, Nevada, and Washington.

• One year phlebotomy experience preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.

MAKO is an Equal Opportunity

Employer:

Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.