Retail Shift Leader North Myrtle

Summary

Assists the Retail Store Manager and Retail Assistant Store Manager in the operation and management of a retail center by performing the following duties personally or through supporting team members.

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I‑CARE Values)
• Provides amazing customer experiences to all internal and external customers. (ACE Values)
• Acts as an ambassador of Palmetto Goodwill and our I‑CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hard‑line donations for sale according to established expectations.
• Sorts, tags, and stocks soft‑line donations for sale according to established expectations.
• Accurately utilizes point‑of‑sale system to complete sale of merchandise. Requests customers to round‑up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Exceeds established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates mastery of cashier, soft‑line production, and donor services / hard‑line production roles through evaluation.
• Obtains and maintains forklift and walk‑behind stacker certification.
• Obtains and maintains first‑aid / CPR / BBP certification.
• Trains team members as they are onboarded. Ensures that a positive example is set for all team members.
• Recognizes when team members need coaching and provides immediate coaching when applicable.
• Issues refunds and resolves customer concerns.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.
• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager ( #485 ) in accordance with established guidelines.
• Performs other job‑related duties as assigned.

Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies and procedures. Responsibilities include training team members, planning, assigning, and directing work; addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store Manager.