Customer Service Support

Customer Service Support Specialist

Location: North Olmsted, OH (Hybrid – 2 days onsite, 3 days remote)

Contract Type: 6‑Month W2 Contract

Pay Rate: $16.00‑$17.72 per hour (depending on experience)

Schedule: Monday – Friday, 7:00 AM – 4:00 PM

Russell Tobin is supporting a global leader in the food and agriculture industry known for improving lives and nurturing the world through sustainable practices. We are seeking a detail‑oriented and customer‑focused Customer Service Support Specialist to join their growing team in North Olmsted, OH.

This role plays an essential part in ensuring a seamless customer experience by assisting with order management, customer communication, and administrative support within a high‑performing service environment.

• Handle inbound customer calls professionally and efficiently.
• Accurately process and confirm customer orders.
• Provide customers with order status updates, product details, and delivery information.
• Support routine order management tasks, including documentation and fulfillment coordination.
• Partner cross‑functionally with teams such as Logistics, Sales, and Supply Chain to ensure timely and accurate service.
• Identify and escalates order‑related issues while assisting with corrective actions.
• Maintain accurate records of customer interactions and transactions.
• Assist in resolving administrative or clerical issues following established procedures.
• Perform other related duties as assigned.

Minimum Requirements:

• High school diploma or equivalent.
• 2+ years of related work experience in customer service, order management, or administrative support.

Preferred Qualifications:

• Strong attention to detail and organizational skills.
• Excellent communication and problem‑solving abilities.
• Experience using ERP or CRM systems.
• Ability to multitask in a fast‑paced environment.

Interviews will be conducted virtually via Microsoft Teams.

This is a fantastic opportunity to contribute to one of the world’s most respected industry leaders while gaining valuable experience in customer service operations within a collaborative and supportive team environment.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, legal support, auto, home, and pet insurance, employee discounts with preferred vendors, and additional program benefits.

Russell Tobin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected class.