Part-Time; Customer Service Representative

Part‑Time Customer Service Representative

Apply for the Part‑Time (24–29 hours) Customer Service Representative role at National Fitness Partners
.

Pay:
Starting at $12 per hour.

Schedule:

4 days per week, 9:00 am – 4:00 pm (or 9:00 am – 4:30 pm). Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on your anniversary date.

At National Fitness Partners, we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members in 200+ clubs nationwide, creating a judgment‑free fitness experience.

Our core values:

• We are accountable – self‑starters who pursue excellence.
• We are driven – problem‑solvers who deliver results.
• We are passionate – positive energy with a real desire to help others.
• We are ambitious – always learning and growing toward success.

Benefits:

• Growth opportunities: over 90% of our management team started as entry‑level team members.
• Competitive pay with hourly increases as described above.
• Shift‑differential pay for selected shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership, including one free Black Card Membership for a direct family member.

Responsibilities:

• Answer phones in a friendly manner using the information script.
• Greet members, enroll new members, and log amenity usage.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point‑of‑sale system.
• Promote our PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Seniority level:
Entry level.

Employment type:

Part‑time. Job function:
Other. Industry: Wellness and Fitness Services.