Park Assistant Manager

Park Assistant Manager – Kids Empire

Oversee daily park operations, ensuring a safe, enjoyable, and efficient experience for visitors. Responsibilities include supervising staff, implementing procedures, and maintaining high standards of customer service while managing guest satisfaction and incident resolution.

• Attend to guests promptly, greeting them and fostering a welcoming environment.
• Supervise employees to ensure satisfactory performance and achievement of production goals.
• Assist the Park Manager with training, development, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and secure required approvals from the Park Manager.
• Open and close the park using keys or a code.
• Communicate guest or employee issues to the Park Manager.
• Manage the check‑in process, including signing liability waivers and collecting guest information via iPad.
• Operate the front cash counter, handling payments, registering transactions, and providing accurate change.
• Process billing transactions accurately and verify amounts on the POS.
• Organize refrigerator with drinks, snacks, chips, and ice cream.
• Monitor snack inventory and reorder supplies as needed.
• Walk the floor regularly to identify safety hazards and ensure compliance with park rules.
• Clean restrooms and sanitize all park structures, tables, chairs, and playground equipment.
• Schedule and coordinate family events, assisting in efficient event operations.
• Perform additional duties as assigned.

• Stand, walk, bend, and twist constantly.
• Perform frequent bilateral hand movements.
• Maintain good finger dexterity.
• Work in noisy environments with children and music.
• Tolerate hectic and busy work conditions during peak hours.
• Work in confined spaces and at heights.

• High school diploma or equivalent.
• Availability to work weekends and holidays.
• Comfortable working with children.
• Experience operating an iPad.
• Strong communication, customer service, and conflict resolution skills.
• Leadership abilities.
• Strong organizational skills.
• Decision‑making capability in a fast‑paced environment.
• Prioritization of guest satisfaction and continuous service improvement.
• Commitment to safety and emergency preparedness.
• Ability to work independently.
• Proficiency in reading and writing English.