Restaurant General Manager

Join to apply for the Restaurant General Manager role at Rackson Restaurants
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Location:

North Olmsted, OH

Salary: $48,000. per year

Reports to:

Area Coach

• Supervises and trains restaurant-level employees, ensuring compliance with brand standards and labor laws
• Manages staffing levels, recruits talent, and develops internal candidates for management positions
• Treats employees with respect, recognizes their contributions, and holds them accountable for delivering excellent service and food quality
• Maintains brand image through cleanliness, maintenance, and adherence to food safety requirements
• Analyzes operational and financial performance, identifies trends, and implements action plans for long-term sales growth
• Ensures all cash handling procedures are followed within the store
• Considers cost/benefit impact of financial decisions, monitors costs, and adheres to budget goals
• Demonstrates self-awareness, motivates others, and fosters a supportive environment for team members
• Plans and executes shift operations efficiently, emphasizing cost control and teamwork
• Leads with empathy and fairness, identifying and developing talent for future roles
• Coordinates restaurant operations, including staffing, inventory management, and administrative duties
• Focuses on continuous improvement, reviews practices, and resolves guest concerns promptly
• Interacts with guests, responds to inquiries and complaints, ensuring positive resolution and guest recovery
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensures adherence to brand standards for service, food quality, and safety
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent restaurant management experience
• Communication in English is required;
  Spanish comprehension helpful
• Fundamental requirements include reading, writing, math, and computer/POS skills
• Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Technically proficient in all aspects of food preparation, production, and delivery; knowledge of key food handling/food safety procedures
• Ability to display positive attitude and a genuine desire to make others happy and serve one another
• Ability to treat others with respect and care
• Strong communication skills, including verbal communication in Spanish and/or English
• Self-motivated and action-oriented
• Attitude that embraces learning
• Willing to admit mistakes, take accountability, and fix issues
• Prompt and regular attendance on assigned shifts; dependable and reliable
• Must have reliable transportation to work and to company events/meetings
• Must be available to work a variety of days/times including weekends, evenings, and holidays
• Must be able to work a minimum of 50 hours per week
• Physical Requirements:
  
  Lift, move, carry, and stack cartons up to 50 pounds; stand for long periods; frequently squat or stoop to reach items; frequent bending, wiping, sweeping, and mopping; exposure to temperature variations; hazards include slips, trips, burns, cuts, and falls
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Restaurants