Retail Associate - Donation Receiving Associate

Retail Associate - Donation Receiving Associate

Apply for the Retail Associate - Donation Receiving Associate role at Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.

We are hiring part‑time Donation Receiving Associates for our North Olmsted store. We seek team players with exceptional customer service skills who treat others with respect and prioritize people.

The Donor Greeter maintains positive donor relations by warmly greeting, assisting, and thanking donors. This role involves sorting donations according to agency guidelines and representing the organization in a friendly and professional manner.

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program

Employees who work full‑time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short‑term and long‑term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

• Ensure 100% donor and customer satisfaction through prompt and courteous service.
• Greet donors with enthusiasm, assist with unloading donations, offer tax receipts, and maintain accurate daily donation counts.
• Keep the donor area neat, organized, and safe. Report any equipment malfunctions or building issues to leadership.
• Secure the donor door at the end of each day, ensuring all protocols are followed.
• Notify leadership of sizable items that require special handling.
• Handle donations carefully, sorting items into categories (e.g., apparel, shoes, wares) per agency policies.
• Tag and place sorted items in assigned areas while maintaining safety standards, such as adhering to the two‑finger rule when filling and stacking totes.
• Process materials to support production goals, directly or indirectly.
• Provide every donor with a tax receipt and conclude each interaction with, “You changed a life today, thank you!”

• Previous experience working with the public is preferred.
• Ability to interact with donors and customers using courtesy and tact.
• Strong organizational and multitasking skills.

Background check required.

Make an impact today – join us in creating positive changes for our community!

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.