Sr Associate, Service Ops

Overview

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to oversee coordination of activities for the Service business. The Service Ops Support team member will ensure efficiency, cost containment, and customer satisfaction. We are seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

• Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field.
• Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements.
• Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements.
• Ensure that material and labor cost align with monthly targets.
• Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup.
• Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed.
• Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues.
• Perform iPhone Application system data management.
• Organize warehouse audits, inventory, and shipping.

• High school diploma or equivalent required; bachelor’s degree preferred.
• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills and goal-orientated with strong time management and organizational skills.

This role can be done remotely within the United States.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at