Intake Specialist

A multi-practice law firm is seeking an Intake Specialist to join its growing team in our Palm Beach Gardens office. The ideal candidate for this position has a strong work ethic, demonstrable customer service background, exceptional problem-solving skills and is comfortable working in a detail-oriented and dynamic workplace. Compensation depends on experience.

Job Duties:

Create a positive and professional first impression on behalf of the firm.

Answer and screen calls/emails from prospective clients

Assist prospective clients by collecting information, answering questions, and relaying messages

Schedule appointments and assist clients with electronic signatures

Create accurate and detailed intake summaries

Input key client and intake data into the firm’s database

Work with dedicated attorneys and management to ensure a best-in-class client experience

Ability to provide excellent client service by communicating clearly and professionally

Ability to meet daily, weekly and monthly team goals as they pertain to client service metrics

Additional duties, as assigned

Skills:

Stable, verifiable employment history

Demonstrable and verifiable sales ability

Punctuality and attention to detail are a must Ability to work under pressure

Ability to deal with a high volume of calls

Previous experience in a law office (preferred but not required)
Familiarity with phone call handling/routing

Strong organizational and follow-up skills

Ability to thrive in a fast-paced environment

Sales and customer service experience

Qualifications:

Minimum 1-2 years of relevant administrative or call center experience

Excellent interpersonal skills/TEAM WORK Excellent written and verbal communication skills

Base Pay: $18-$19/hour Supplemental Pay:
Bonus Pay Benefits:

Health insurance Paid time off Dental insurance 401(k) Vision insurance 401(k) matching Life insurance Employee discount Employee assistance program Parental leave

Job Type: Full-time