Systems Engineer

DSS, Inc.

DSS, Inc. is a drug and alcohol free workplace (DFWP).

DSS, Inc. is an Equal Opportunity (EOE), Affinity Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.

We are ADEA and ADA compliant.

DSS JH North Palm Beach - North Palm Beach, FL 33408

Position Type Full Time

Job Shift Day

Education Level 4 Year Degree

Travel Percentage Up to 25%

Category Information Technology

DSS, Inc. is a leading provider of health information software solutions and systems integration services, supporting thousands of clinicians and administrative professionals across public and private healthcare organizations nationwide. We empower healthcare teams with innovative, reliable, and secure technology and we're seeking a Systems Engineer I (IT) who is responsible for providing operational leadership and thought leadership to a broad range of IT disciplines including system performance and resiliency, network performance, security administration, and operations in physical/virtual and Cloud Windows and Linux environments.

Overview

The Systems Engineer I supports cloud, containerized, and traditional server workloads across AWS Commercial and regulated environments. This hybrid role combines modern Site Reliability Engineering (SRE) practices with core systems engineering. Responsibilities include improving reliability, automating operations, supporting patch and vulnerability management, and ensuring consistent performance across Linux, Windows, and container platforms.

The engineer participates in an on‑call rotation, contributes to operational dashboards and runbooks, and supports both proactive reliability efforts and reactive incident resolution. This role requires strong troubleshooting, automation capability, and an engineering mindset focused on repeatability, scalability, and compliance.

What we Offer

• Supportive, collaborative, and mission‑driven team environment
• Opportunities for skills development, certifications, and career growth
• Meaningful work that directly impacts healthcare delivery and patient outcomes

The Systems Engineer I will:

Cloud & Container Operations

• Support and troubleshoot workloads in AWS, including, but not limited to EC2, ECS, EKS, SSM, RDS, VPC, Lambda, ALB/NLB, ACM, IAM, and S3.
• Deploy, monitor, and troubleshoot containerized applications using ECS (Fargate) and assist with EKS‑based vendor workloads.
• Maintain container lifecycle processes, including image validation, registry usage, and vulnerability/SBOM scanning.
• Support multi‑account AWS environments in both commercial and regulated enclaves.

Systems Engineering

• Maintain and troubleshoot Linux (preferred) and Windows Server workloads, including IIS, Active Directory integrated systems, and cloud‑connected services.
• Support backups, snapshots, replication jobs, and DR readiness procedures.
• Configure and deploy systems using automation‑first principles (Ansible, AWX, IaC, scripting).

Reliability Engineering & Observability

• Implement and support monitoring using Datadog, Cloud Watch, Splunk, Azure Sentinel and Pager Duty.
• Create and maintain dashboards, alerts, and SLO/SLI‑aligned monitoring.
• Participate in incident response and produce actionable postmortems.
• Identify failure patterns and drive operational improvements through automation.

Patch & Vulnerability Management

• Operate patching workflows across Linux, Windows, and third‑party applications using enterprise and cloud patch management solutions.
• Analyze vulnerability findings, coordinate remediation, and provide audit‑ready reporting.
• Maintain compliance with required patching windows, cadences, and regulated SLAs.

Service Management & Compliance

• Use Service Now for Incident, Change, Problem, and Request Management in accordance with ITIL best practices.
• Support audit activities for FedRAMP, SOC 2, and HIPAA by providing logs, evidence, screenshots, and process documentation.
• Follow least‑privilege, MFA, and approved access control procedures.

Operational Support & Cross‑Team Collaboration

• Participate in a…