Project Coordinator; TIS

DSS, Inc. is a drug and alcohol free workplace (DFWP).

DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply. We are ADEA and ADA compliant.

• Travel Percentage: Negligible
• Job Location: DSS N Palm Beach - North Palm Beach, FL
• Job Shift: Day
• Position Type: Full Time
• Job Category: Technical Services Support
• Education Level: 2 Year Degree

The Project Coordinator plays a pivotal role in overseeing and supporting initiatives within the Technical Services department. This position is primarily responsible for coordinating cross-functional projects that directly impact departmental operations, ensuring alignment with organizational goals and timelines.

As the lead on policy, process, and procedure development, this role initiates and audits changes to maintain compliance and drive continuous improvement. Additionally, the Project Coordinator manages the collection, organization, and distribution of key departmental metrics, procedural documentation, and training materials to support operational efficiency and knowledge sharing across teams.

• Oversee the projects to support Technical Services.
• Primary resource responsible for the coordination of projects that impact the Technical Services department.
• Lead on policy, process, and procedure initiation, changes, and auditing to ensure compliance as well as continual process improvement.
• Primary resource for the collection and dissemination of department metrics, procedural artifacts, and training materials.
• Responsible for clear and effective written and verbal communication including the documentation of department activities as they relate to program, portfolio, and project management.
• Works with stakeholders to identify and document the scope needed to complete the projects.
• Manage, maintain, and lead all Technical Services projects.
• Create and deliver various training based on industry best practices.
• Subject matter expert on the department's policies and procedures.
• Coordinate and assist with department meetings as they pertain to the projects.
• Assists Technical Services Management level staff with creating and maintaining relevant reports.
• Through training, coaching, and support, help the project resources build and utilize best-practice approaches to Technical Services projects.
• Helps to identify and mitigate risks.

• Provide feedback to management on ways to improve operational efficiencies in Technical Services.
• Identifies and removes impediments and prevents distractions.
• Performs other duties as defined by the Technical Service Management Team
• Acts as a liaison within the company when addressing project management matters.

• Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access.
  
  Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation(s) as needed.

• 2+ years of relevant experience in leading or assisting with projects using industry best practices.
• 2+ years of working experience with:
• Gathering and analyzing data from various sources.
• Leading IT or Help-desk projects.
• Delivering and conducting various meetings.
• Experience in working in a helpdesk environment.
• Demonstrate the ability to lead and coordinate all phases of a project.
• Ability to handle large volumes of email (approximately 25 to 50 emails daily.)
• Proficiency in Microsoft Office 365.
• Proficiency in Atlassian suite of products.
• Skilled in data capture and analysis, in evaluating and assessing organizational impact.
• Knowledge of agile development methodologies, values, and procedures.
• Proven ability to work independently with limited supervision and with other non-technical departments.
• Has an understanding of Scrum and other related methodologies that can be leveraged to provide value to a team/enterprise.
• Demonstrates the ability to facilitate and run great, effective meetings.

• 3+ years of working experience within:
• Gathering and analyzing data from various sources.
• Leading IT or Help-desk projects.
• Delivering and conducting various meetings.
• Experience in working in a helpdesk environment.

• Required: Associate's…