Analyst; Clinical

Analyst (Clinical)# Analyst (Clinical)
DSS JH North Palm Beach - North Palm Beach, FL 33408## Overview Salary Range $49,000.00 - $59,000.00

Position Type Full Time Job Shift Day Education  Level High School

Travel Percentage Negligible Category Technical  Services Support## DescriptionDSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff at the VA medical facilities.  
** Overview
* * As an Analyst, you're a front-line representative, the person VA medical facilities reach when they have questions about their DSS integrated software. Using ITIL practices, you'll work alongside more experienced team members to triage and resolve multi-channel Level 1 requests through our helpdesk, and help customers install, maintain, troubleshoot, and repair the tools they rely on every day.
** Conditions of Employment
*** Must be a US Citizen or Permanent Resident (authorized to work in the US without current or future visa sponsorship).
* Must be able to pass a federal background check.
** What We Offer
** Your work supports an important mission. DSS builds and supports the software VA medical facilities rely on to care for Veterans across the country. We fight for those who fought for us, and we never stop innovating how.
* Meaningful work supporting the people who care for those who served.
* The flexibility to work from our North Palm Beach, FL office, remotely, or hybrid.
* Your career doesn't stand still. We're committed to promoting from within and investing in the professional and personal development of every team member. As you build your skills and expertise, a world of opportunity opens from project management and training to installation, documentation, IT, cybersecurity, and research & development. The path forward is yours to shape.
* Competitive compensation and a full benefits package: medical, dental, and vision; 401(k); paid time off and holidays; and more.
* A supportive team, with company-sponsored technical and professional certifications to help you keep learning.

Learn more about our work in Veteran health care at Fed Health Forward.
** An Analyst will:
*** The Analyst position is an entry-level position to learn and increase skills around the ITIL and Continual Improvement methodologies and how those methods correlate to product development and delivery.
* Entry-level position triaging and handling multi-channel, Level 1, incoming customer requests for assistance with Software and tools using a ticketing system/helpdesk environment.
* Entry-level position providing customer service when installing, maintaining, repairing, and troubleshooting various installed software at customer locations.
* Maintains an efficient and logical approach to all assigned duties.
* Represents DSS, Inc. in the most positive manner to their co-workers.
* Shadows other TIS agents when providing customers with known solutions and updates to customer inquiries within expected time frames.
* Shadows other TIS agents when communicating with external and internal clients via instant message, phone, and/or e-mail.
* Participates in training to gain company, department, and product knowledge.
* Successfully complete the assigned training curriculum within the probationary period.
* Successfully complete the applicable Knowledge and Troubleshooting assessments within the probationary period.
* Handle large volumes of emails (approximately 25+ emails daily).
* Handle large volumes of phone calls (approximately 15+ daily)
** Security and Privacy Responsibilities:
** Individuals working for DSS will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high risk category will be required to undergo advanced training based on their role and level of access.

Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification.  Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed.## Qualifications
*
* Required Skills:

*** Skilled in…