Guest Service Manger | Western Plus

• Location 3201 S. Jeffers,North Platte, NE, 69101,United States
• Base Pay $19.00 / Hour
• Job Category Hospitality, Front Desk

Contact information

• Name General
• Phone

Are you a hospitality professional who loves creating great guest experiences and helping a team succeed?

We are looking for a Guest Services Manager to lead our Front Desk team and help make every guest's stay exceptional. This is a hands-on leadership position for someone who enjoys working with people, solving problems, and setting a positive example for their team.

The Guest Services Manager oversees day-to-day Front Desk operations, supports and develops team members, responds to guest needs, and helps ensure our hotel maintains a welcoming, professional, and safe environment.

This position reports to the General Manager and/or Executive Housekeeper
.

• Lead and support the Front Desk and Guest Services team.
• Provide exceptional service and help create memorable guest experiences.
• Work at the Front Desk for a minimum of 4 shifts per week
  , depending on hotel occupancy and business needs.
• Create Front Desk schedules and ensure appropriate coverage for all shifts.
• Step in to cover staffing needs and help the team when challenges arise.
• Serve as a resource for employees when they have questions or need help troubleshooting.
• Handle guest questions, concerns, and service recovery with professionalism and a positive attitude.
• Hold regular Front Desk team meetings to communicate updates, procedures, and expectations.
• Train, coach, and develop Front Desk employees.
• Provide ongoing feedback and complete employee performance evaluations.
• Help identify opportunities for employee growth and continuing education.
• Establish and maintain consistent Front Desk procedures and standards.
• Keep training materials and Front Desk resource guides current.
• Ensure employees are properly trained and held accountable for following hotel procedures.
• Follow and reinforce hotel safety, security, privacy, and confidentiality procedures.
• Help maintain a secure property by monitoring access and addressing security concerns appropriately.
• Work closely with hotel leadership and other departments to support overall hotel operations.

We're looking for someone who is:

• Friendly, welcoming, and genuinely enjoys helping people.
• A strong communicator who can remain positive in challenging situations.
• Dependable, organized, and able to follow through on commitments.
• Comfortable making decisions and solving problems independently.
• A natural leader who enjoys coaching and developing others.
• Willing to work alongside their team and jump in wherever needed.
• Professional and committed to providing excellent guest service.
• Comfortable working in a fast-paced hotel environment.
• Flexible and willing to work weekends, holidays, evenings, and varying shifts as business needs require.

• Previous hotel or hospitality experience.
• Previous Front Desk, Guest Services, Supervisory, or Management experience.
• Experience scheduling employees.
• Experience training, coaching, or developing team members.

We are willing to train the right person who demonstrates strong leadership, hospitality, and a genuine desire to serve others.

At Wilkinson Companies, we believe great leaders lead by example
.

Our Guest Services Managers practice servant leadership by listening to their teams, supporting their development, holding people accountable, and creating an environment where employees can succeed.

• Honest – We do the right thing, even when no one is watching.
• Hardworking – We take ownership and give our best every day.
• Team-oriented – We support one another and work together toward a common goal.
• Guest-focused – We look for opportunities to go the extra step.
• Growth-minded – We invest in our people and help them develop.

If you're looking for a leadership position where you can make a real difference for both guests and employees
, we'd love to meet you.

As a Guest Services Manager, you'll have the opportunity to:

• Lead and develop a team.
• Make a direct impact on the guest experience.
• Build your hospitality leadership skills.
• Be part of a team-focused company culture.
• Make a difference in the day-to-day success of the hotel.

Wilkinson Companies is an Equal Opportunity Employer.