PAC- Patient Access Center Representative

PAC
- Patient Access Center Representative

Join to apply for the PAC
- Patient Access Center Representative role at Center For Sight
.

Job Summary: The Patient Access Center Representative will be part of a newly formed US EYE Patient Access (Call Center) Team and function as the first point‑of‑contact for the overall patient experience. This representative will be responsible for assessing patient needs, scheduling appointments, and assisting with any inquiries from the general public via phone. The ideal candidate will strive to provide an unparalleled patient experience.

All team members must effectively function in a high call volume environment, remaining friendly, focused, and calm under pressure.

• Answers and triages incoming calls in a high‑volume setting in a courteous and highly professional manner, providing patients with an exceptional experience that leads to high levels of patient satisfaction.
• Responds to incoming appointment requests via email, Phreesia, and other alternate paths into the practice.
• Works in tandem with the contact center team to manage the phone queue and respond to patients efficiently, always mindful of service response times.
• Accurately schedules appointments according to practice templates and protocols.
• Assists referring physicians with scheduling patients.
• Effectively obtains patient demographic, clinical and insurance information and enters it accurately into the practice management system.
• Learns, retains and applies medical knowledge regarding scheduling, surgical and clinical protocols.
• Meets productivity and patient‑care standards that align with the organization’s standards for patient experience.
• Ensures patient confidentiality.
• Establishes strong work partnerships throughout the practice to provide high‑quality, accurate information to patients.

• Ability to provide exceptional customer service that supports high patient experience standards.
• Ability to accurately follow oral and written instructions.
• Strong oral communication skills. Communicates clearly, professionally and with a high level of self‑awareness to patients.
• Ability to address and resolve conflict when dealing with the public.
• Capable of maintaining a high degree of confidentiality that meets all HIPAA requirements.
• Strong time‑management skills.
• Ability to interact with the public and coworkers in a professional, respectful, and courteous manner.

The work environment is fast‑paced and requires strong time‑management and productivity skills. Contact center representatives must be internally motivated and capable of working independently.

• Occasional walking, standing, sitting, and may include bending.
• Use hands to handle or feel objects, reach with hands and arms.
• Verbal communication and ability to hear.
• Lift moderately heavy objects (up to 50 pounds).
• Use of close, distance and peripheral vision.

This is a full‑time hourly position on‑site at our North Port office.

Minimal travel may be required from time to time.

• High school graduate with previous experience in a customer‑service role or call center.
• Technology savvy, competent in Office Suite and able to learn required software applications.

• Previous experience in a contact center or healthcare environment is valued but not required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Statement: US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level: Entry level

Employment type: Full‑time

Job function: Health Care Provider

Industries: Medical Practices

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