Ops Senior Clerk

Position: OPS SENIOR CLERK - 64858271

This position will be responsible for scheduling appointments, updating demographic information (address, phone, insurance), determining eligibility for the sliding fee discount program, check‑out, and cashiering. Employee will be expected to report to work in a timely manner and begin work at the appointed time. The employee will have a positive attitude and display excellent customer service skills in all interactions with internal or external customers.

Required

Knowledge, Skills, and Abilities:

• Basic knowledge of Microsoft Office applications, including MS Outlook, WORD and EXCEL
• Basic knowledge and application of office machines and equipment, including computer, copier, telephone, and fax
• Ability to adapt to new tasks and/or situations
• Ability to manage a variety of responsibilities in a timely, efficient manner
• Ability to prioritize tasks

Qualifications:

• Valid driver’s license
• High School diploma or equivalent
• Obtains Incident Command System (ICS‑100) certification within 60 days and National Incident Management System (IS‑700) certification within 90 days of employment
• Completes the Family Planning Title X mandatory trainings within 30 days of employment

Preferred Experience:

• Experience working in a clinical setting
• Experience verifying insurance coverages

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

• I Nnovation:
  We search for creative solutions and manage resources wisely.
• C ollaboration:
  We use teamwork to achieve common goals & solve problems.
• A ccountability:
  We perform with integrity & respect.
• R esponsiveness:
  We achieve our mission by serving our customers & engaging our partners.
• E xcellence:
  We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

• William L. Little Health & Human Services Center (primary), Sarasota, FL 34237
• North Port Health Center, North Port, FL 34287

Benefits:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

The successful candidate will be required to complete the Form I‑9 and that information will be verified using the E‑Verify system. E‑Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Equal Employment Opportunity

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Reasonable Accommodation

Applicants requiring a reasonable accommodation must notify the agency hiring authority and/or People First Service Center (1‑866‑663‑4735) in advance to allow sufficient time to provide the accommodation.

Drug‑Free Workplace

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

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