Community Association Manager

Overview

Palmera at Wellen Park is excited to announce the exceptional career opportunity of Community Association Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This position will start supporting three communities:
Palmera at Wellen Park, Everly at Wellen Park, and Lakespur at Wellen Park.

A Community Associations Manager (CAM) serves as the Operations Officer of the Homeowners Association (HOA). The CAM oversees all aspects of HOA operations including relationships between the Community and its residents, guests, and employees. The CAM works directly with the Community Board of Directors, TROON Leadership, Finance/Budget Team and Vendors to provide unparalleled service, accountability and the ultimate lifestyle experience for residents.

Reports to
:
Regional Director

• Delivers and promotes prompt, courteous and genuine service to all residents, guests and employees.
• Motivates, directs, and assists department heads and front-line staff on a daily basis.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Oversees the Privacy functions in coordination with the Board.
• Ensures that HOA goals and objectives are implemented to meet the expectations of residents, the Board of Directors, and Troon Management.
• Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes corrective action as required.
• Maintains memberships with relevant professional associations and attends conferences, workshops and meetings to stay current in the field.
• Understands and maintains HOA financial record keeping.
• Completes daily, month-end and annual reporting as required.
• Monitors the quality of the HOA’s services and ensures maximum resident satisfaction.
• Secures and protects the HOA’s assets, including facilities and equipment.
• Builds and nurtures professional relationships between the Community, Team Members and the Company.
• Assists in directing and coordinating the activities of contracted vendors and evaluating their performance.
• Facilitates and prepares paperwork for meetings, such as Budget, Annual and Board of Directors meetings.
• Investigates complaints, disturbances and violations and resolves problems following rules and procedures.
• Inspects grounds (including residences), facilities, and equipment to determine necessity of repairs or maintenance.
• Solicits and analyzes bids from contractors for community repairs and/or maintenance.
• Assists in planning, scheduling, and coordinating general maintenance, major repairs, and construction projects as directed.
• Maintains records of maintenance and operating costs as well as all related Association documents.
• Purchases supplies as needed.
• Assists Board with the selection of vendors and manages contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Assists in the preparation of detailed budgets and financial reports for Associations.
• Confers regularly with community association members to ensure their needs are being met.
• Meets with the Board of Directors and committees on Association matters.
• Provides leadership to Team Members.
• The statements describe the scope of the responsibility and essential functions; individuals may perform other duties as assigned including work in other areas to balance workload.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely.
• The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Please speak to your supervisor if you require an accommodation.

• Community Association Manager (CAM) License required. High School Diploma required; bachelor’s degree preferred.
• Must obtain any required local and state licenses or certifications.