Assistant Operations Manager

Overview

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality. Parallel is an equal employment opportunity employer. All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

The Assistant Operations Manager is a growth-oriented leader who supports the team in delivering exceptional customer service with a drive to achieve results while fostering a fun and inspiring environment.

Parallel is a multi-state cannabis company operating in Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). We are growing quickly and aiming to pioneer a new paradigm of well-being for all people, everywhere. For more information, visit

• Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and drive revenue.
• Serve as a role model and resource for store staff regarding products and services, policies and procedures, industry news, and changes in regulations.
• Drive sales to meet and exceed targets. Assist the Store Manager in meeting financial goals, including management of the P&L, payroll, and store budgets.
• Prepare for and support company-driven promotions and launches to meet sales targets and deliver the best customer experience.

• Continuously train, coach, and provide qualitative feedback using performance management processes to improve team engagement and performance.
• Provide training to ensure store processes align with Standard Operating Procedures, safe practices, cannabis knowledge, and customer service goals.

• Oversee the store’s daily presentation including visual direction.
• Read, interpret, and communicate messages from Corporate Store Operations and take action, including updates to bulletin boards and other communication channels in store.
• Manage staff time: timekeeping, scheduling, and creating store schedules. Partner with the Store Manager to ensure staffing supports exceptional customer service.
• Organize the back-of-house areas, including managing the supply budget, inventory oversight, and stock levels.
• Conduct audits and maintain accurate records of activities, enforce a culture of compliance with state and local regulations applicable to cannabis retail.

Required

• Age 21 or over
• High School Diploma or equivalent
• Valid government-issued photo
• 1–2 years of supervisory experience
• Microsoft Office Suite proficient to advanced level
• Flexible with work schedule (including evenings, weekends, holidays)
• Strong attention to detail; ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills with the ability to influence others
• Demonstrated independent, strategic thinking and business acumen; ability to analyze sales data and create action plans

Preferred

• Proven operations, retail, and cannabis industry experience

• Must be able to remain in a stationary position
• Ability to assist with lifting stock and materials
• Routine use of standard office equipment (computers, phones, etc.)
• Occasionally positions self to retrieve product or materials
• Slower or faster-paced workflow depending on store needs; willingness to adapt
• Collaborative and team-oriented approach

• Consistent, reliable benefits (medical/vision/dental), 401(k) with potential company match, and well-being programs
• Paid time off and flexible work arrangements; parental leave
• Treatment of tuition reimbursement and pet insurance where applicable

Our Vision: Pioneer well-being and improve the quality of life for humanity through cannabinoids.

Our Mission: Build a leading global well-being company through talent, values, trusted brands, science and technology-based innovation, and execution.

Our Values: Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer and celebrate differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

For government reporting purposes, candidates may respond to the self-identification survey. Completion is voluntary and confidential. Information collected is used in accordance with applicable laws to measure EEO progress.

PUBLIC BURDEN STATEMENT:
This survey should take about 5 minutes to complete.