Jira Admin

Required Skills:

• Strong Jira Administration
Minimum 10 years of experience

• Linux Administration, System Patching & management

• SQL

• Groovy Scripting knowledge for Jira customizations

• Platform & Application Monitoring tools

• REST API

• Jira Integration with other tools

• Jira Migrations

• Jira Plugins

• Strong communication skills to gather, clarify and convert requirements to working functionality.

Responsibilities:

• Support Administration, Management and Migration using Atlassian Tools JIRA and Jira Align - own manual setup/config and addressing user queries and related aspects.

• Support in manual/automation verification of the setup/config of all the deliverables relating to Jira & Jira Align.

• Create and Manage templates, projects, user onboarding and related queries from users.

• Support/Own/enable business units in transforming their development process to IT JIRA by understanding their process, develop Solutioning in JIRA, pilot in test environment and implement in production.

• Development of custom scripts to support required customizations requested by Client Jira & Jira Align users supporting deliverables.

• Perform appropriate testing to validate the scalability/performance of JIRA Instance.

• Handle & resolve L3 engineering level incidents, service requests and problem tickets.

• Support in migration from other tools to Atlassian Tools like Jira, Align. Own some of the manual setup/config related aspects in support of the overall migration and consolidation of Jira instances.

• Support Jira integration with other tools like Git, Teams, email, 1source etc.

• Support, explore and implement multiple Jira Plugins like Zephyr, Big Picture, eazyBI, Git Integration, Structure, etc.

• Support multiple on-premises and cloud instances of production & Pre-production.

• Generate reports related to usage of tools and applications.

• Support & own archival of data as per the archival strategy and performance tuning.

• Support, Own and participate in application upgrades.

• Support, Partner, Identify and develop solutions to improve monitoring, performance and usability.

• Improve user experience via ticket analysis, improving Chatbot, Knowledge articles, Wiki and end user training.

• Work with Application Vendor to resolve issues, follow through and find new solutions to tasks at hand.

• Strong communication skills to understand the problem, clarify the user ask and communicate the delivered solutions.

• Ensure quality in every deliverable