Sales Supervisor

Location:

North Reading.

Reports to:

Studio Manager.

Job Type: Full‑time.

We’re looking for a passionate, energetic, and driven Sales Supervisor to help lead front‑of‑house operations and deliver exceptional service at Camarillo Fitness Orange theory Franchise. This role combines customer service, sales, leadership, and daily operations support to ensure a best‑in‑class experience for every member and guest.

• Assist studio management with processing membership changes, daily auditing, and resolving declined payments
• Serve as a mentor to new Sales Associates during onboarding and training
• Support studio marketing efforts by managing local social media content and engagement
• Greet members and guests warmly and professionally to create a welcoming studio environment
• Conduct telephone inquiries, follow‑up calls, and customer care outreach
• Accurately maintain member records and transactions using OTF systems and tools
• Execute effective sales conversations and guide prospects through studio tours and membership options
• Support the team in meeting and exceeding all KPIs, including membership sales, renewals, retail, and class attendance
• Perform daily operational tasks and support front‑desk cleanliness and organization
• Help promote studio events, challenges, and member engagement opportunities

• Previous experience in a customer service or sales role (experience with quotas or goals preferred)
• Strong interpersonal and communication skills
• Ability to multitask and thrive in a fast‑paced studio environment
• Basic computer literacy, including Microsoft Office (Excel, Word) and CRM tools
• Passion for fitness, health, and helping others achieve their goals
• Availability to work flexible shifts, including evenings and weekends
• Positive attitude, team spirit, and a growth mindset

• Complimentary Orange theory Fitness membership
• Studio retail and apparel discounts
• Opportunities for advancement and continued training
• Medical, dental, and vision coverage
• Long‑term and short‑term disability
• Life insurance

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