BDC Representative; Service Appointment Scheduler

BDC Representative (Service Appointment Scheduler)

Job Category: Service

Requisition Number: BDCRE
002996

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• Posted :
  December 30, 2025
• Full-Time
• On-site

Showing 1 location

Location: North Richland Hills, TX (On Site) |
Type: Full Time |
Compensation: $15.50 per hour + bonuses up to $2,150 additional per month

Norm Reeves Dealerships is a nationally‑recognized group of privately‑owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer‑centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

Honda of North Richland Hills is looking for a high‑energy, phone‑savvy BDC Service Representative to join our team. This position plays a key role in delivering excellent customer service by scheduling service appointments, rescheduling as needed, and following up with customers on their recent visits.

Schedule: Must have flexibility to work the following days and hours:
Monday - Friday, 7AM - 7PM and Saturday's from 7AM - 5PM.

Core Responsibilities

• Respond to service inquiries via phone, email, and chat professionally and promptly.
• Schedule and confirm service appointments, balancing customer preferences and department availability.
• Maintain accurate records of customer information, service requests, and interactions.
• Provide clear, accurate information about services, pricing, and promotions.
• Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.
• Follow up after service visits to ensure customer satisfaction and share feedback with management.

Basic Requirements

• Previous experience in a customer service or call center role is advantageous.
• Bilingual in Spanish is a PLUS
• Knowledge of automotive services, maintenance, and repair terminology is a PLUS
• Strong communication skills, both written and verbal.
• Proficiency with computer systems and CRM software.

Benefits & Employee Perks

Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit

Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No‑shows will be noted, so communication is key

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.