Call Center Representative

Call Center Representative (Bilingual)

We are hiring Bilingual Call Center Representatives to serve as a virtual extension of our client. This role is an in‑office, inbound call‑center position that requires strong typing, English & Spanish fluency, and excellent customer‑service skills.

• Professionally handle incoming calls, greet callers, provide and request required information.

• Transfer calls or take messages as necessary.

• Utilize company call‑processing system and train on various call‑center tools to prioritize customer needs.

• Maintain a courteous, upbeat tone and ensure each interaction makes customers feel valued.

• Welcoming voice with an upbeat tone
• Strong command of English with good spelling and grammar
• Computer skills in a Windows‑based environment
• Good attendance record
• Typing speed of 35 words per minute or more
• Fluent in both English and Spanish (reading, writing, speaking)

• Employee Stock Ownership
• Full Medical, Dental & Vision benefits
• Paid Vacation
• Traditional 401(k) with company match
• Free Life Insurance policy
• Legal assistance

$19 per hour.

• Full Time
• Part Time
• Overnight
• Must be available to work a weekend day (Saturday or Sunday) each week

Paid training lasts approximately one week. During the second week you will move to your scheduled shift.

Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don’t miss this opportunity – apply now!