Guest Experience Supervisor

What you'll bring to the team 🐷🌈
Guest Experience Supervisor
Peppa Pig Theme Park Dallas

Join us in creating oinktastic moments for every little piggy! 🐽✨

Are you energetic, upbeat, and passionate about creating magical guest experiences? Do you love leading teams, inspiring fun, and bringing joy to families every day? 🎉 Then jump in muddy puddles with us at Peppa Pig Theme Park Dallas as our next Guest Experience Supervisor
!

In this exciting role, you’ll be one of the key leaders who ensures every child and family enjoys a safe, smooth, and fun-filled adventure. 🌟

• 🌟 Working closely with Operations Leadership to build, maintain, and exceed guest experience KPIs
• 💖 Leading Guest Services with expert knowledge of memberships, promotions, and pricing
• 📬 Assisting members with inquiries, renewals, troubleshooting, and resolving concerns
• 🎤 Serving as Duty Manager to ensure top-tier service, safety, and operational excellence
• ♿ Providing accurate and compassionate support for guests with disabilities
• 🔐 Completing opening/closing routines following SOPs
• 📞 Responding to guest concerns via phone, email, and online channels
• 🎂 Coordinating birthday parties to ensure magical celebrations from booking to farewell
• 🏫 Creating exceptional group visit experiences for schools, camps & more
• 📦 Supporting commercial operations with inventory tracking and reporting
• 📈 Understanding the link between Guest Experience and business success (Volume, Revenue & EBITDA)
• 🎢 Assisting with ride training and ensuring safe, polished operations attraction-wide
• ⚠️ Monitoring risk assessments & reporting new concerns to leadership
• 💼 Handling administrative tasks: payroll, scheduling, recognition platforms, records & performance tracking
• 🎉 Supporting special events (character appearances, partnerships, in-park events)
• 🎭 Working collaboratively with the Entertainment Team to ensure seamless daily operations
• ✨ And performing other exciting tasks as needed—because every day brings something new!

• ✔ 2+ years of supervisory experience—ideally in attractions, theme parks, museums, theaters, hotels, or leisure environments
• ✔ Skilled in handling difficult guest situations with grace & positivity
• ✔ Training experience preferred
• ✔ Knowledge of Microsoft Excel, Outlook & Word
• ✔ Experience with UKG Workforce Management (a plus!)
• ✔ Excellent communication, leadership & motivational abilities
• ✔ Ability to manage multiple projects and stay organized

🚗 Occasional local or domestic travel may be required.

As a supervisor, you’ll help ensure a safe, secure, and joyful environment for guests and team members—following all Merlin Entertainments Health, Safety & Security procedures.

🎟 Attendance is essential🌅 Must be available for mornings, evenings, weekends & holidays🎡 Flexibility is key in an attraction environment!

• 🚶♀️ Walk, stand, or sit for long periods
• 💬 Communicate clearly with guests & team members
• 🖥 Use standard computer systems
• 💼 Move safely throughout the attraction
• 🏋️ Lift up to 70 lbs
• 🧗 Work occasionally at heights (20+ ft)
• 🔊 Work in loud environments
• 🧪 Be around chemicals, equipment, varying temperatures, and mixed lighting conditions

This role blends teamwork, leadership, safety awareness, and good old-fashioned FUN! 🎈

Apply today and help us create unforgettable memories at Peppa Pig Theme Park Dallas
! 🐷💖

• 🎉
  Benefits of Joining Merlin Entertainments! 🎉
• 🏥 Excellent Health Care Options:
  Comprehensive medical, dental, and vision coverage.
• 🌴 Outstanding Paid Time Off (PTO):
  Enjoy well-deserved breaks to recharge!
• 🎢 Merlin Magic Pass:
  Free entry for friends and family to our amazing parks & attractions.
• 🎡🏆 Recognition Programs and Rewards:
  Celebrate your achievements and hard work!
• 💼 401(k) Program:
  Save for the future with company matching contributions.
• 📚 Tuition Reimbursement Programs:
  Get support for further education and career growth.
• 🚀 Numerous Learning and Advancement Opportunities:
  Grow your skills and advance your career with us!
• Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

USD $19.50/Hr.