Guest Experience Lead

What you'll bring to the team 🐷🌟
Guest Experience Lead
Peppa Pig Theme Park – Dallas

Help us make every day oinktastic for little piggies and their families! 🎉💖

Are you energetic, positive, and passionate about creating magical guest moments? Do you love leading a team, helping others grow, and bringing BIG smiles to little visitors? 😄 Then join us as a Guest Experience Lead at Peppa Pig Theme Park Dallas — where imagination, teamwork, and fun collide!

In this role, you'll help guide our team, support daily operations, and serve as a key leader in keeping our attraction running smoothly and safely. Every day is a new adventure! 🐽✨

Qualifications & Experience 🎢 What You’ll Do (Key Responsibilities)

As a Guest Experience Lead
, you’ll be one of the go-to leaders for delivering exceptional guest service and unforgettable experiences.

🐷 Serve as Manager on Duty

• Overseeing Admissions, Attraction Floor, Food & Beverage, and Retail
• Delegating and monitoring daily tasks for front-line hosts
• Motivating the team to be “guest-obsessed” and deliver outstanding service
• Maintaining all health & safety procedures across the attraction
• Managing queues, traffic flow, and busy areas with ease and safety
• Responding to guest concerns and coordinating solutions across departments

🎒 Training & Coaching Front-Line Hosts

• Train hosts on ride & water safety, guest service, and more
• Maintain accurate training records
• Coach team members, provide feedback, and support their growth
• Empower hosts with the tools and confidence to deliver world-class service

🎈 Support Guest Experience Operations

• Stocking & inventory tasks
• Training & employee engagement
• Assisting with shift coverage as needed
• Supporting additional tasks to keep operations smooth and magical
• Performing other exciting duties as needed!

💼 Who We’re Looking For (Education & Experience)

• High school diploma or GED preferred
• Experience interacting with guests in fast-paced settings
• Passion for entertaining and engaging with children & families (a must!)
• Prior experience training or coaching others
• A fun, friendly, outgoing personality
• Strong communication & motivational skills
• Ability to thrive in a busy, multitasking environment
• Ability to work weekends, evenings & holidays

✈️ Travel Requirements

May occasionally involve local or domestic travel.

🛡️ Health & Safety Expectations

As a leader, you’ll model safe working habits, follow all Merlin Entertainments Health & Safety guidelines, and support your team in doing the same.

🕒 Working Conditions

Attendance is essential. Flexibility is key — mornings, evenings, weekends, and holidays may be required.

💪 Physical Demands & Environment

• Walk or stand for long periods
• Communicate clearly and positively
• Use computers and standard office tools
• Lift up to 50 lbs
• Bend, reach, climb, twist & move around the attraction
• Work in environments with varying noise levels
• Work in different temperatures and lighting conditions

🌈 Ready to help us create unforgettable memories?

Apply today and join our team of fun-loving, guest-obsessed leaders at Peppa Pig Theme Park Dallas
! 🐷✨🎉

Benefits

Excellent Health Care Options:
Comprehensive medical, dental, and vision coverage.

Outstanding Paid Time Off (PTO):
Enjoy well-deserved breaks to recharge!

Merlin Magic Pass:
Free entry for friends and family to our amazing parks & attractions.

Recognition Programs and Rewards:
Celebrate your achievements and hard work!

401(k) Program:
Save for the future with company matching contributions.

Tuition Reimbursement Programs:
Get support for further education and career growth.

Numerous Learning and Advancement Opportunities:
Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $17.50/Hr.

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