More jobs:
IT Helpdesk Level 1
Job in
North Richland Hills, Tarrant County, Texas, 76180, USA
Listed on 2026-01-12
Listing for:
GritR Sports
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
IT Helpdesk Level 1 Support
Department: IT
Compensation: $18/hr starting ($19 after successful 90 day probation period / Not a remote position)
Level: Associate
Duties- React and troubleshoot incidents with PC, Mac, iOS, Android devices
- Maintain/troubleshoot onsite network equipment
- Maintain/troubleshoot onsite WMS system
- Maintain and update the accurate inventory of all company assets
- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference
- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)
- Escalate issues to Level 2, Level 3 Support
- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)
- Coordinate with the IT Lead, and IT Manager when escalating level 1 and 2 tasks.
- Primary work location is North Richland Hills, with flexibility to commute and provide coverage at Arlington office as needed.
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